Village Coordinator

Village Coordinator

Hope Solutions seeks an energetic and dedicated Village Coordinator for the Tiny Village Spirit (TVS) program who is flexible, responsive, and committed to supporting the needs of our clients. We are looking for compassionate, service-driven individuals who fundamentally believe in the potential of others and thrive in a collaborative, community-based environment.

The Village Coordinator provides a range of services to clients, including case management, housing navigation, advocacy, and financial support (such as move-in assistance), all in support of assessing client goals and helping individuals achieve safe, stable housing. This role focuses on supporting individuals experiencing homelessness as they transition into and maintain housing stability within a supportive community setting.

In addition to direct service responsibilities, the Village Coordinator supports the day-to-day operations of the Tiny Village site by incorporating property management-related duties. This includes assisting with unit readiness, coordinating move-ins and move-outs, monitoring site conditions, submitting and following up on maintenance requests, and helping ensure a safe, clean, and well-maintained living environment for all residents.

The Village Coordinator collaborates closely with interdisciplinary team members and community partners to provide coordinated, client-centered care. This position supports program goals of reducing homelessness, promoting housing stability, and fostering a safe and supportive community for residents.

Supervisory Responsibility: None

Client Support:

• Meet with identified clients to complete housing needs assessments and create plans for obtaining safe, sustainable housing.
• Assist with data entry, rental subsidy, program incentive tracking for program participants, and tracking/reporting program data.
• Assist Team members on an as-needed basis with assessing client needs and service planning.
• Assist clients with "document readiness" (gathering and maintaining verification documents required for housing applications)
• Research and identify housing opportunities for clients as requested or needed.
• Assist clients in identifying and seeking desirable, appropriate housing options and mitigating screening barriers.
• Provide applicants with housing-related resources necessary to obtain and sustain housing placement, including information regarding tenant/landlord rights and responsibilities.
• Partner with Department staff and other community partners as needed to ensure coordination of care.
• Transport clients to meet with prospective landlords, complete housing applications, and inspect potential units on an as-needed basis.
• Apply knowledge of residential leases to educate clients regarding their rights and responsibilities.

Property Management:

• Ensure unit vacancies are filled within 45 days, non-urgent repairs are completed within 2 weeks, repair costs are kept within annual budget guidelines, and landlords are contacted with reports after unit inspections.
• Ensure timely and high-quality maintenance of units, overseeing and inspecting work to ensure it is completed to a high standard.
• Assist with resident intake/certification/verification paperwork.
• Maintain contact with housing applicants and work collaboratively to assist in managing the assessment and intake process for housing applicants.
• Ensure completion of lease agreements with residents, providing a careful and detailed review of the agreement, house rules, etc.
• Ensure smooth move-in for new residents, including furnishings, keys, instructions on using appliances, and any needed information specific to their unit, including introducing an on-site property manager, if applicable.
• Manage resident complaints and issues.
• Calculate resident rents per program requirements, process tenant rent payments, and address late payments in collaboration with other Property Management and Support Service staff.
• Maintain good working relationships with landlords/owners who lease to Hope Solutions.

Landlord/Community Outreach and Engagement:

• Work with community partners to assess housing barriers and the needs of clients experiencing homelessness who are eligible for services.
• Maintain key relationships with community service providers, Probation referral sources, and Coordinated Entry programs.
• Develop outreach and marketing strategies to identify landlords and build housing inventory. Present to interested parties: target audiences will vary but may include faith communities, rental associations, board and care facilities, elected officials, and property management companies.
• In partnership with Hope Solutions, brokered housing and property management staff collaborate regarding shared housing resources.
• Provide mediation and advocacy with landlords on clients' behalf to assist with obtaining and/or maintaining housing.
• Create and maintain consistent verbal and written communication channels between collaborating parties (i.e., tenant, landlord, referral sources, service agencies, debtors, and creditors).

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice and housing justice.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety.
• Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
• Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
• Document all services provided in a timely manner.
• Assist with data generation for reports and funding applications as needed.
• Perform other duties and responsibilities as assigned.
• On-call, after-hours, and backup work may be required.

Work Location Classification:

• Mobile: Work is performed across multiple locations and in the field rather than at a single fixed site. Staff travel as needed to meet with clients, partners, and operational needs. This classification applies to all Program Direct Service staff.
• Work from home must be approved in advance by the Program Director or Manager. Written approval (email) is required.
• All new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager.
• Program staff are expected to structure the workday with approximately six hours of face-face work and approximately two hours of administration/documentation time (this time can be averaged during a given week or month, depending on client and program need and with approval of the supervisor).
• Client-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities.
• This expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations.
• When requesting to work from home, the employee must make the request to their direct supervisor in advance. The request must include the requested date/hours, business reasons, and a work plan for the day. For urgent same-day situations, the employee must notify leadership as early as possible and follow directions regarding work-from-home approval, schedule adjustment, or use of leave time.
• When approved to work from home, employees must maintain confidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately.

Position Qualifications:

• Knowledge of and belief in "Housing First" philosophy and strategies.
• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
• BA degree in social work or related field; equivalent experience will be considered.
• Minimum of two years' experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
• Knowledge or willingness to learn HUD requirements, including tenant certifications and/or experience working with HUD-funded properties.
• Bi-lingual in English/Spanish preferred.
• Outstanding written and verbal communication skills.