Shift Leader

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating lifelong relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew! Position Overview The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift. Core Responsibilities Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen Think strategically about maximizing product sales and waste management Demonstrate "total store vision" to take ownership of the look and feel of the store Be knowledgeable about the deployment for the day, and the roles and responsibilities associated Consistently leverage effective communication on the floor during the shift See the needs of the team and guest and address situations before they become problematic Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks Take ownership not only for the current shift, but also the shift that follows Ensure the team is executing SOP and quality standards correctly and consistently Actively coach and give feedback to Team Members to ensure they bring their best DOING and BEING to their role Train team on role responsibilities, product knowledge and promotional items Perform administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned Actively develop Team Members and discuss career and professional growth Bring the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love Take ownership for your impact on others and actively manage how you show up Demonstrate confidence and own the decision‑making responsibility of being the Manager on Duty Be resilient under pressure and bring calm in critical moments Bring joyfulness to leading the team, serving guests and being a community member Seek to be of service and create success for others Bring enthusiasm and curiosity to the responsibility of being a subject‑matter expert and help others grow Demonstrate the humility and curiosity needed to lead a diverse group of people and show eagerness to grow and learn Give powerful feedback and look to make the biggest difference by coaching the team from commitment, not compliance Take ownership for, and be eager to, make a positive impact on others Seek to create an inclusive and inspiring culture on every shift with every team member Takes full ownership of their own development and actively seeks feedback and growth opportunities Skills and Qualifications Required: At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends Must be at least 18 years of age Preferred: High school diploma or GED equivalent A valid driver’s license and reliable transportation Physical Requirements The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations. Additional Information The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive. Equal Employment Opportunity Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Caribou Coffee Company, Inc. and its subsidiaries are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation. #J-18808-Ljbffr