Enhanced Vetting Team Operations Supervisor - DAYS

Job Description

Job Description

Description:

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Here’s why we want you to consider LDRM:

• Tuition reimbursement program.
• Quarterly performance bonus up to $1,050.
• 401(k), health, dental and vision plans, and other insurances you can use.
• An Employee Assistance Plan that’s ready when you need it.
• Paid training and paid time off.

You must live within a 90-mile radius of the National Visa Center, located in Portsmouth, New Hampshire, to be considered.

Job Summary:

The Enhanced Vetting Team (EVT) Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.

Essential Duties and Responsibilities:

• Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned
• Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed
• Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals)
• Reviews cases for referral to the Fraud Prevention unit
• Assists Operations Managers and Assistant Operations Managers to ensure timely delivery of all deliverables as they relate to their functional area
• Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate
• Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations
• Initiates performance reviews for employees within area of responsibility
• Appropriately handle Law Enforcement Sensitive (LES) information
• May interview and assess applicants and make recommendations for employee selection
• Trains new employees and conducts refresher training for current employees
• Ensures that the standard operating procedures for his/her area of responsibility are used, understood and kept up?to date

Requirements:

Minimum Qualifications:

• Associates Degree and one (1) year of experience in visa operations support. One (1) year of supervisory experience may be substituted for visa operations support experience
• An additional two years (2) of (similar) team management experience may be substituted for an Associates degree
• Familiarity with analytical platforms such as Power BI, and understanding and analyzing financial documents a plus
• Must be able to obtain and maintain a SECRET level security clearance

Again, you must live within 90 miles of Portsmouth, NH, and be a U.S. citizen.

Minimum Knowledge, Skills and Abilities:

• Strong written and verbal command of the English?language
• Strong administrative and organizational skills
• Basic computer skills
• Excellent interpersonal and communication skills
• Demonstrate a professional work ethic
• Ability to work independently and collaboratively
• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job.

Work Environment:

You will primarily work in an office environment but may be required to work in other work environments as well.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.