Student Success Coach

Overview A Student Success Coach proactively contacts and meets with enrolled and active students via telephone, e-mail, text and in-person sessions to develop student success plans, increase student engagement, retention, and program completion. The coach conducts outreach to help students address non-academic or academic obstacles to help them focus and meet on-time program completion goals. The program requirements and tools and resources available to students are provided. In addition to mentoring and supporting students, the coach must adhere to the school’s policies. Responsibilities Build and manage supportive, welcoming, and inclusive coaching relationships with students, primarily through synchronous phone communications, supported by email and text messaging and individual sessions as needed. Use empathy and active listening skills to create space for students to explore and discover their goals and strengths. Help students navigate systems, plan, set goals, and create an environment for self-empowerment during their educational journey. Provide a judgment-free experience for students, recognizing each student as a whole person, and understanding their unique, diverse experiences and backgrounds as relevant and necessary to guide them toward their goals. Celebrate students’ successes, and honor their inevitable stumbles, giving them a person in their corner along the way. Manage the operational elements of the caseload in a consistent and effective manner. Create and maintain effective communication strategies for students to set personal, academic goals. Perform job and task analysis to document job requirements and objectives. Monitor students’ progress and apply student success best practices to help students successfully complete courses during each term. Attend and report student progress to faculty and campus retention meetings. Function as a point of contact and build influential relationships with students, faculty and staff. Follow and embrace the core values and mission of the institution. Professional Practices for the Position Commitment to building a diverse, equitable and inclusive environment. Ability to develop and maintain strong relationships with students and teammates. Strong listening and communication skills, with the ability to adjust your style across a diverse set of conversations and individuals. Basic technical literacy, enabling you to learn new tools and systems that we use to coach our students. Natural curiosity and desire to learn new skills, explore new ideas, and take an individual and independent approach to learning, problem solving, self-monitoring, and self-correcting. Passion for our dual mission to both change education in America while building a successful, high-growth company. Professional Requirements / Experience A minimum of a bachelor’s degree is preferred or related work experience. 2+ years of experience in a role in which coaching, developing and building relationships, or supporting individuals one-on-one is a primary function. Experience in an environment where there is frequent change and a need to demonstrate and act with a sense of urgency. Experience in a contact center environment; deal with metrics, tools, systems, and accountability. Agency recruiter. Demonstrated critical thinking skills to solve problems, analyze trends and provide recommendations. Must be able to prioritize, manage and meet goals and deadlines. Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, Excel, PowerPoint, and other MS Office products as needed. Qualifications / Skills Ability to work independently with general supervision. Ability to prioritize and meet deadlines. Ability to demonstrate thorough, accurate and practical knowledge of their field or discipline. Ability to use effective communication skills, both oral and written, including presentations and effective listening skills. Ability to self-direct, self-paced, multi-task, and function well under pressure of deadlines and conflicting priorities in a fast-paced environment. Ability to collaborate with individuals at all levels of the organization. Ability to work collaboratively and maintain effective working relationships with others. Willingness to work a flexible schedule. Ability to travel/drive locally on a weekly, daily and/or on an as needed basis as well as occasional travel to other campuses or locations. Ability to communicate effectively in English, both orally and in writing. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development #J-18808-Ljbffr