Dental Office Manager -- Jacksonville, FL

Job Description

Job Description

Dental Office Manager — Jacksonville, FL

Full-Time | High-End Dental Practice | Practice Operations & Team Leadership | Competitive Compensation

A high-end dental practice in Jacksonville, Florida, is seeking an experienced, results-driven Dental Office Manager to oversee daily operations, lead the administrative team, and support the continued growth and success of the practice.

The ideal candidate is a strong leader with a background in dental practice management who understands how to balance exceptional patient service with operational efficiency, team accountability, and financial performance. This individual will play a key role in managing front-office operations, monitoring practice performance, improving workflows, and ensuring a seamless patient experience in a high-quality dental environment.

This is an excellent opportunity for a motivated dental professional who takes ownership, leads by example, and thrives in a practice that values clinical excellence, outstanding service, and operational success.

Why Choose This Opportunity?

• Established, high-end dental practice focused on comprehensive dentistry and exceptional patient care
• Opportunity to take a leadership role in daily practice operations and team development
• Competitive compensation with an annual performance-based bonus opportunity
• Collaborative environment working closely with doctors and clinical team members
• Opportunity to influence practice growth, productivity, and patient satisfaction
• Supportive team environment with an emphasis on accountability and professionalism
• Focus on operational excellence, patient relationships, and a premium patient experience

Compensation & Benefits

Annual Compensation Opportunity: $75,000 – $95,000

• Base salary of $75,000–$80,000
• Potential annual performance-based bonus of up to $15,000
• Health and vision insurance
• Company-paid life insurance
• Paid time off
• 401(k) with company match
• Voluntary insurance policies, including short-term and long-term disability, critical illness, accident coverage, and more

Schedule & Location

• Full-time position
• Saturday Requirements
• Jacksonville, Florida
• High-end, patient-focused dental practice
• Leadership role overseeing daily administrative and operational functions
• Collaborative environment working alongside doctors, clinical team members, and administrative staff

Responsibilities

• Oversee daily practice operations to ensure efficiency, organization, and a consistently exceptional patient experience
• Manage, coach, and support front-office and administrative team members, promoting accountability and high performance
• Monitor key performance indicators (KPIs), including production, collections, scheduling, patient retention, and overall practice performance
• Develop and implement operational strategies to improve productivity, streamline workflows, and support practice growth
• Oversee scheduling protocols, patient flow, appointment confirmations, and schedule optimization
• Ensure accurate patient registration, record management, insurance verification, and financial documentation
• Monitor accounts receivable, collections, outstanding patient balances, and financial processes in coordination with the appropriate team members
• Support the financial presentation process by ensuring patients understand treatment estimates, payment expectations, and available financing options
• Work closely with doctors and clinical staff to coordinate daily objectives, address operational challenges, and maximize practice efficiency
• Lead morning huddles and team meetings to review schedules, production goals, staffing needs, and opportunities for improvement
• Monitor staffing levels, coordinate schedules, and help ensure appropriate coverage across the practice
• Address patient concerns professionally and promptly, resolving issues while maintaining the practice's standards of service
• Establish and maintain standard operating procedures to support consistency, compliance, and operational excellence
• Ensure adherence to applicable HIPAA requirements, dental office protocols, and relevant regulatory standards
• Oversee inventory coordination, supply management, and relationships with vendors as needed
• Identify opportunities to improve patient retention, team performance, case acceptance, and overall practice profitability
• Foster a positive, professional team culture centered on communication, collaboration, and exceptional patient care

Requirements

• Minimum of 3 years of experience in dental office management or a comparable dental leadership role
• Strong understanding of daily dental practice operations, including scheduling, patient flow, billing, collections, and administrative processes
• Demonstrated ability to lead, motivate, and hold team members accountable
• Experience monitoring practice KPIs and implementing strategies to improve operational and financial performance
• Knowledge of dental insurance processes, patient financial arrangements, and accounts receivable management
• Excellent organizational, communication, problem-solving, and leadership skills
• Ability to manage competing priorities in a fast-paced dental environment
• Strong patient service skills and the ability to handle sensitive situations professionally
• Working knowledge of dental practice management software; Open Dental preferred
• Understanding of HIPAA and patient confidentiality requirements
• Professional demeanor and commitment to maintaining a high standard of patient care and service

Preferred Qualifications & Traits

• Experience managing a high-end, fee-for-service, or comprehensive dental practice
• Background working with practices offering implant dentistry, oral surgery, or other advanced dental procedures
• Strong business acumen with an understanding of production, collections, profitability, and practice growth
• Proven ability to improve workflows, strengthen team performance, and increase operational efficiency
• Natural leadership abilities with a hands-on, solutions-oriented management style
• Experience developing team members, establishing performance expectations, and fostering accountability
• Comfortable reviewing performance metrics and using data to guide operational decisions
• Professional, personable, and confident when communicating with patients, doctors, and team members
• Takes initiative, anticipates challenges, and consistently follows through on responsibilities