Customer Service Rep

Randstad is seeking a Customer Service Representative for our global logistics client in Newark, NJ.

As a Customer Service Representative, you will ensure that the client can deliver on their promise of outstanding service. You’ll work with customers, business partners, and drivers to make sure we are meeting our commitments and delighting our customers at every step of the logistics experience.

Shift Details

• Hours: 12:00 PM – 8:00 PM
• Schedule: Monday – Saturday (You will receive one fixed weekday off)

Qualifications

• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint).

• High school diploma or equivalent.
• 1 year of experience in a call center or customer-facing environment.
• Familiarity with logistics software or MS Project.
• strong multitasking and organizational skills under pressure.

Benefits & Career Growth

At Randstad, we value the health and well-being of our talent. After 90 days of continuous assignment, you will become eligible for a comprehensive benefits package, including:

Medical Insurance

Dental Coverage

Vision Plans

salary: $18.99 - $19 per hour
shift: Second
work hours: 12 PM - 8 PM
education: High School

Responsibilities

 

Responsibilities

• Support the Fleet: Answer inbound calls from customers, field drivers, and internal teams to provide accurate updates on deliveries, pickups, and routing.
• Resolve Issues: Diagnose and handle customer complaints calmly and professionally, following up on open cases until they are fully resolved.
• Monitor Routes: Track the progress of active delivery routes and process real-time changes or cancellations to delivery orders.
• Manage Operations: Assist with post-route check-ins, verify accounted items, and scan haul-away pods to ensure data accuracy.
• Log Interactions: Document all customer communications and updates clearly in our internal systems while encouraging survey feedback.

Skills

• Customer

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.