Quality Assurance Specialist

Job Description

There's something truly fun and exciting about Hilton Grand Vacations. Our inspiration drives us in making a positive impact and memorable experiences for our owners, team members and guests. HGV Team Members are at the center of everything we do and it's their talent, passion, and dedication that drives our success!

Quality Assurance is the primary liaison to the customer and handles the customer follow-up process.

Here's why you'll love it here!

• Excellent health care options (medical, dental, and vision)
• 401(k) with Employer matching
• Employee Stock Purchase Program
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• The industries top training in a lively environment
• Our Go Hilton Team Member Travel Program offers Team Member and family travel discounts
• Perks at Work Discount Program
• And so much more!

Responsibilities

Responsibilities:

• Provide professional and courteous service to all owners and guests in accordance with HGVC's standards of integrity and quality service
• Provide excellent service to guests and new owners from the date of purchase until the time their membership account has been established.
• Build reports
• Keep up with materials that need to be ordered.
• Ensure compliance standards are being met
• Meet with current owners at the Sales Gallery and resolve any issues they may have

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED or equivalent experience
• Have open schedule to work weekends and holidays
• Current CA or NV notary public or ability to obtain within 90 days
• Current California Real Estate License and/or Nevada Timeshare License
• 1-3 years of related experience
• 1+ years supervisory experience

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.