PT Leasing Agent-Shannon Fox

Leasing Consultant

Job Brief: As the marketing specialist, the Leasing Consultant is responsible for outreach marketing, and is instrumental in developing marketing plans and strategies in order to maximize occupancy. We are looking for an energetic individual who enjoys working with people. Shannon Fox is located in North County.

Schedule: Monday through Friday, 8:30 a.m. to 12:30 p.m.

Functions of the Job:

• Greets and welcomes all visitors, residents and prospective residents.
• Answers telephone inquires. Encourages prospects to schedule appointments by utilizing creative closing techniques and overcoming objections.
• Must be knowledgeable regarding the apartment community, its amenities, the surrounding community, and its competition.
• Frequently shops competition (at least monthly) to improve sales technique and gain awareness of market comparables.
• Weekly outreach marketing to local businesses, preferred employers, etc. to establish and maintain positive relationships for referrals.
• Responsible for compiling and maintaining database of market comparables.
• Responsible for utilizing social media advertising
• Meets prospective residents and records information on guest card to ascertain needs and qualifications.
• Responsible for daily data entry of all leads (phone calls, e-mails and visits) and marketing sources.
• Responsible for conducting daily follow up with prospects.
• Responsible for daily inspection of display unit and or "show" apartments, amenities and the "leasing lane". Promptly freshens as needed and reports any needed concerns or repairs needed.
• Exhibits a positive customer service attitude and represents the community and company well.
• Emphasizes features, benefits, and positive life style rewards of the community.
• Responsible for touring prospective residents, and balancing prospect's needs with overcoming objections.
• Carefully conducts application verification process to ensure qualified applicants and submits to manager for approval.
• Inspects rented unit and checks keys well in advance of move in date.
• Prepares lease agreement. Collects initial fees and assists resident throughout move in process.
• Prepares and processes lease renewals and required paperwork for the renewal.
• Data entry of service requests, application information, market surveys, etc.
• Performs any additional duties assigned by Manager or Area/Regional Supervisor.

Scheduling: The schedule is based on business necessity, i.e. traffic flow. Frequently requires weekend and evening hours. During times of emergencies, heavy work-loads or other company needs, there will be times when overtime is required.

Competencies:

• Resident Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions.
• Written and E-mail Communication - Writes clearly, informatively and professionally at all times; edits work for spelling and grammar.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness.
• Quantity - Completes work in timely manner; Strives to increase occupancy.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities and appointments are covered when absent; Prepared and ready for appointments.
• Initiative - Asks for and offers help when needed.

Qualifications:

• Must have basic computer knowledge.
• Must effectively convey ideas, images and goals to a diverse group of personalities verbally and in writing.

Education and/or Experience:

• High school diploma or GED required
• Prior marketing or sales experience required; customer service experience helpful.

Language Skills:

• Ability to read and interpret procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and persuasively.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide three-digit numbers.
• Ability to compute rate, discount and percent.

Other Skills and Abilities:

• Position requires good customer service skills, including clear verbal communication and previous sales experience.
• Must be competent in the use of telephone, fax, copier, scanner, and computer, including use of e-mail, Microsoft Word, Excel, and data entry.

Requirements:

• MUST have reliable transportation, valid driver's license and automobile insurance.