Banking Specialist III - Teller/CSR

Job Description

Job Description

About the Role:

The Banking Specialist III will serve as the primary new account and loan representative for the branch. This position will demonstrate strong client conversational skills utilizing the Bank defined conversation strategy. In addition, the Banking Specialist III will engage in conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. As required, the Banking Specialist III may also provide support in processing paying/receiving transactions for client requests. The Banking Specialist III will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.

Minimum Qualifications:

• A high school diploma or equivalent.
• A minimum of two (2) years of experience in related banking positions with specialized banking and sales training.

• One (1) year of experience in a related banking position may be considered with the completion of a post-secondary 4-year degree. 
• Three (3) years of demonstrated success in outside sales may be considered in lieu of banking experience.

• NMLS Registry required post hire.

Preferred Qualifications:

• Bank product and services training.
• Familiarity with financial software.

Responsibilities:

• Through active engagement in client conversation and financial need exploration, supports the branch market plan/business plan to support achievement of assigned quarterly and annual goals, specifically deposit & loan growth, credit card sales, and leveraging business partner relationships to collaborate and support partner referral goals.
• Identifies sales and service-to-sales opportunities, supporting the acquisition and expansion of client relationships.
• Advanced knowledge of all Bank products, services, and usage channels, to identify client account and lending needs. This knowledge will include both personal and business product types.
• Technically proficient in all channels of client delivery to include on-line banking, mobile banking, debit card management, etc.
• Supports all marketing and sales strategies through active engagement in outbound calling activities to clients, identifying sales opportunities and making appropriate recommendations in support of goal attainment.
• Demonstrates proficiency of all operating systems, to support both the new account and loan origination processes, services transactions and overall client relationship management. The Banking Specialist III would serve as the primary new account representative in the branch.
• Performs notarial acts as needed, per state defined guidelines to support a positive client experience.
• Supports a positive client experience by performing all teller transactions accurately and balancing teller cash drawer as needed. 
• Will provide necessary overrides for various transactions in support of sound risk management.
• Assists with branch opening and end-of-day processes.
• Supports onboarding of new associates within the financial center, specifically serving as a mentor/coach for new associates through on the job training/job shadowing.
• In partnership with the Branch Operational Specialist, assumes management of required operational reporting, including review of overdrawn accounts, delinquent loan reporting, and past due safe deposit boxes.
• Responsible for understanding the Bank’s BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applying this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately.
• Satisfactorily completes all required annual regulation, sales, and service training.

Skills:

Proficient reading, verbal, and written communication, mathematical, computer, and interpersonal relations skills; strong attention to detail and be organized; clear understanding of bank products and services to cross-sell to clients; adept at cross-selling bank products and services; be knowledgeable of and adhere to security procedures.

Benefits:

At Orrstown Bank, our employees are our most valuable asset. Our benefits package is designed to help our team achieve work/life balance, maintain a healthy lifestyle, and plan for the future.

• Medical insurance 
• Dental insurance 
• Vision insurance 
• Long-term disability 
• Short-term disability 
• Employee, spouse and dependent life and AD&D insurance 
• Flexible spending account 
• Dependent care spending account 
• Employee stock purchase plan 
• 401(k)/profit-sharing program 
• Paid time off 
• Paid holidays 
• Paid parental leave
• Employee service recognition