Patient Care Coordinator

Job Description

Job Description

Type:

Temp-to-perm *This is a completely back-office role – NOT patient facing* Schedule: Monday 8:30AM - 5:00PM Tuesday 7:00AM - 3:30PM Wednesday 9:30AM - 6:00PM Thursday 8:00AM - 4:30PM Friday 8:30AM - 5:00PM Requirements: High school diploma or equivalent 3+ years of Patient Care Coordinator / related experience EMR experience (practice uses eClinicalWorks, NaviNet, Helio – training provided) Orthopedic/Pain Management experience highly preferred Responsibilities: Triage and manage calls from patients/pharmacies/insurance companies and other facilities Schedule patient appointments Complete online insurance verification Follow up with patients regarding missed appointments Ensure patients have completed prescribed testing (imaging, labs, etc.) and have follow-up appointments schedule with their physicians Ensure all documents are properly completed by their physicians Prepare forms as requested by patients such as disability, MVA, etc. Handle all attorney requests for their legal documents Manage authorizations for motor vehicle and workers comp patients Monitor webchat via Snap Engage daily and respond to appropriate parties Manage calls from hospitals and physician offices and route calls to appropriate parties Handle and coordinate the doctors’ daily schedules, including their calendars Create electronic medical notes including general notes and telephone encounters as necessary Inform patients about the practice CDC guidelines and requirements Interact with other departments within the organization Work as a liaison between patients and providers Perform other duties as requested by management #zip