Crane Aftermarket Operations Manager (Service & Warranty)

Job Description

Job Description

Lead Service Excellence for a Premier Crane Fleet

Picture your morning at our Kansas City, MO branch: reviewing the day’s work orders, aligning technicians to urgent field calls, and syncing with sales and marketing on a new product improvement rollout. As the Service Manager for MGX Equipment Services, you own the service operation end-to-end—customer relationships, departmental P&L, workforce coaching, work order prioritization, and rock-solid safety compliance—reporting directly to the Branch Manager.

What you’ll tackle day-to-day

• Champion top-tier aftermarket support for parts, technical service, and customer needs.
• Deploy skilled technical pros to resolve field issues—installation, operation, repair, or machine modifications—while backing customers with parts and warranty expertise.
• Negotiate warranty settlements and oversee the warranty program.
• Administer Service Bulletins and Product Improvement Programs on schedule.
• Diagnose and respond to parts, service, and warranty inquiries.
• Maintain supplier relationships and coordinate closely with sales & marketing.
• Grow product support revenue, including reimbursable service work.
• Contribute to long-range business planning.
• Handle other duties as assigned.

Role location and reporting

Based at our Kansas City, MO branch for MGX Equipment Services, reporting to the Branch Manager.

What you bring

• High School Diploma or GED required; Technical Degree preferred.
• 5+ years in heavy construction equipment management or product support.
• Hands-on background with mobile hydraulic and crawler cranes is required; familiarity with Manitowoc, National, and Grove brands is a plus.
• Experience scheduling and expediting rental fleet turnaround preferred.
• Outstanding customer service and organizational abilities.
• Proficiency with Microsoft Office Suite.
• Minimal travel.

How we work safely

• Perform every task safely and consistently with company policy.
• Wear all required Personal Protective Equipment (P.P.E.) for each job.
• Follow job-specific and facility-wide safety and health procedures and rules.
• Engage in safety training and apply the competencies gained.
• Surface safety concerns, unsafe acts, and suggestions—or correct what you can on the spot.

WORKING CONDITIONS:

This is a full-time position with typical 1st shift working hours. Overtime and weekend work may be possible based on business conditions.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be located in an office environment, with considerable exposure to elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and/or moving of up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.

Benefits that start day one

• Competitive total rewards with benefits and 401(k) starting your first day
• Continuing education, training, and tuition reimbursement (for eligible team members)
• Vacation and Holiday pay
• Paid Parental Leave
• And much more!