Field Service Technician I

At Sugar Hollow Solar, we are fueled by the belief that humans can flourish on this planet in an ecologically sustainable way, and the pathway to get there starts with abundant clean energy!

Based out of Asheville, NC, Sugar Hollow Solar offers energy solutions for homes, farms, small businesses and other commercial properties by designing and installing solar electric systems (rooftop or ground-mounted), battery backup systems and EV charger stations, as well as, systems maintenance.

Sugar Hollow Solar has grown into Western North Carolina's largest solar installer, having completed over 900 installations with an unwavering commitment to quality and integrity. Our mission is to preserve this beautiful planet for ourselves and future generations by transitioning our community to clean, renewable energy, using business as a positive force for change!

Sugar Hollow Solar is hiring a brand new Field Service Technician I! The Field Service Technician I at Sugar Hollow Solar is an entry-level, field-based role supporting and maintaining the performance of residential and commercial solar systems through ongoing and preventative maintenance. This position performs panel cleaning, conducts visual inspections and communicates inspection findings to the service team for resolution. The technician adheres to all OSHA and company safety standards, including safe rooftop access and proper use of PPE, while completing assigned tasks on schedule. As a frontline representative, this role requires professionalism in all interactions.

This is a great opportunity for individuals who are aspiring to get into skilled trades like renewable energy and entry-level technicians who are looking to start their career!

Our ideal candidate has a foundational technical aptitude, is a problem-solver, detail oriented with a strong commitment to safety, is detail oriented, reliable and believes in the power of renewable energy!

Job Duties & Responsibilities:

• Performs routine cleaning of residential and commercial solar panels to maintain energy production and system efficiency
• Conducts visual inspections of solar arrays, racking, wiring and mounting systems, identifying any damage, debris, shading or wear on the equipment, documents early warning signs of system issues and communicates those findings and potential issues to the appropriate service team members
• Adheres to all OSHA and Sugar Hollow Solar safety standards, including safe access and navigation of rooftops that includes all fall protection, PPE usage and general safe work practices
• Completes preventative maintenance tasks when directed and in accordance with service schedules and company standards
• Represents Sugar Hollow Solar at the highest level of professionalism when interacting with stakeholders, including residential customers, commercial site contacts and internal staff
• Maintains tools, equipment and service vehicles, ensuring vans are well stocked, safe and in good repair

Qualifications

• High School Diploma or equivalent-required
• Valid driver's license with safe driving record-required
• Minimum of six-months experience with renewable energy, construction, roofing, electrical or general field work-preferred

Knowledge Skills and Abilities

• Basic understanding of solar energy systems or a willingness to learn at an accelerated pace
• Strong attention to detail
• Desire to create quality work and the desire to grow
• Ability to take direction and follow protocol
• Strong problem-solving abilities
• Ability to always follow safety procedures and standardized maintenance practices
• Excellent communication skills
• Dependable and self-motivated, able to complete tasks, even with minimal supervision
• General familiarity with mobile apps or digital reporting tools
• A team-oriented and strong work ethic mindset

Benefits & Perks Include

• Medical, Dental and Vision
• Employer paid Basic Life
• Supplemental plans-STD, Accident, Critical Illness
• EAP
• HSA
• Teledoc
• Wellness Program
• Generous PTO
• Pd Holidays
• Pd Parental Leave
• Retirement Savings Plan
• Career Development plans