Senior Operations Manager

Job Description

Job Description

BGIS is seeking a Senior Operations Manager  to join the team in,  Tampa, FL. 

The  Senior Operations Manager is responsible for the effective management of a client services operation. The position drives team engagement and client satisfaction to ensure achievement of all requirements, collaborates on process development and implementation, achieves service level agreements, and maintains compliance with all regulatory, safety, and other requirements. The  Regional Operations Manager leads others   positively exemplifying values.

KEY DUTIES AND RESPONSIBILITIES 

People Leadership

• Lead a team of Mobile Building Engineers (truck based General Trades technicians) for the assigned region.  
• Lead Building Engineer team member engagement, development, performance management, hiring and retention, and compensation recommendations.
• Ensure compliance with health and safety standards in the delivery of work through activities such as toolbox talks/safety meetings, safety training, protective equipment, and reviewing and monitoring incidents. 
• Verify work is performed in accordance with all internal and external requirements. 
• Provide expertise and problem-solving support to team members. 
• Contribute to the completion of other key initiatives as assigned.

Operations Management

• Manage operational budgets with a focus on cost control and order expenditures. 
• Manage quality and cost performance of Service Providers delivering the full range of soft services (i.e. janitorial, landscaping, etc) and hard services (i.e. HVAC, electrical, plumbing etc). 
• Review cost estimates from Building Engineers and suppliers and oversee client approvals as needed. 
• Collaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures. 
• Recommend and implement technologies to achieve greater efficiencies and productivity. 
• Maintain current awareness and ensures compliance with all applicable regulations and requirements including safety awareness. 
• Deploy Building Engineers to programs, projects, work orders, and/or assignments and monitor for on-time and quality completion. 
• Drive team performance to confirm achievement of service level agreements and performance metrics.
• Achieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable. 
• Ensures all required work tools and safety personal protective equipment available to team members. 
• Manage reporting for safety incidents, infractions, or accidents immediately to HSE team and people leader and ensure appropriate reports are filed. 
• Follow up on safety incidents for root cause analysis to avoid any similar future situations. 
• Work with other departments for specialized support and effective service delivery. 
• Investigate and resolve operational issues. 
• Act with high degree of urgency in resolving issues for timely resolution and meeting or exceeding client satisfaction.

KNOWLEDGE & SKILLS

• Associate Degree or equivalent training or equivalent work experience.
• Minimum 5 years performing job duties in a similar role with supervisory or management responsibilities. 
• In depth knowledge of applicable regulatory requirements and maintains current awareness.
• Technical/business expertise in one of more of the specific areas of client service being performed with the region. 
• Ability to lead and engage a team and drive performance to ensure all requirements are achieved. 
• Safety focused mindset with pro-active approach to awareness and compliance.
• Experienced with developing and implementing processes and standard operating procedures. 
• Experience in Account Management of Facility Management clients with a focus on managing expectations with respect to the Service Level agreements and recommending and securing required changes to meet evolving client expectations. 
• Skilled at communication including influencing, persuading, and negotiating.
• Proactive problem-solving approach continuously increasing the proficiency of team members. 
• Strong relationship building and maintenance skills with internal contacts, clients, and external vendors. 
• Proficiency in computer applications including Microsoft Office. 

Licenses and/or Professional Accreditation

• Certification or additional training in an area of specialty would be a benefit. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. 
• Ability and willingness to travel. 
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.