Counter Staff - Full Time

Job Description

Job Description

Counter Staff - Full Time

Reports To: Counter Manager & General Manager

Edit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.

Key Responsibilities

• Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
• Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
• Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
• Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
• Transaction Management: Accurately calculate prices and handle cash/credit transactions.
• Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
• Training & Development: Help train new employees in store procedures and processes.
• Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
• Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
• Other Duties: Perform additional tasks as assigned.

Qualifications

• Basic math skills and ability to recognize numbers.
• Self-motivated with a positive, energetic attitude.
• Strong leadership and teamwork qualities.
• Willingness to participate in ongoing training and development.
• Ability to stand for long periods.
• Previous experience in hospitality or customer service is preferred.

Shift and Schedule

Store Hours:

• Monday–Friday: 6:30 AM – 7:00 PM
• Saturday: 8:00 AM – 5:00 PM
• Sunday: Closed

Full-Time: 32–40 hours per week

Part-Time: Up to 29 hours per week

Overtime: As necessary

Benefits

• Health Insurance
• Vision
• Dental
• 401 (k)
• Yearly Paid Time Off
• Paid Holidays