Server

Job Title

At The Flatiron Room, we craft unforgettable dining and drinking experiences in an atmosphere of understated luxury. Since opening in 2012, our dedication to excellence has earned us numerous accolades, including Best Bar Group of the Year (Whisky Magazine, 2022). Our kitchen is led by Michelin-starred Culinary Director Jiho Kim, who has curated a menu of New American cuisine infused with Asian influences.

We seek passionate individuals eager to learn, grow, and contribute to an exceptional hospitality experience. Our team members embody kindness, integrity, and responsibility—both inside and outside the restaurant. We value collaboration and believe in treating others with the same warmth and respect we would want for ourselves.

Responsibilities

• Provide excellent service with food & drink recommendations
• Take and deliver food and beverage orders accurately
• Maintain a clean and organized work area
• Engage with guests in a friendly and professional manner

Job Standards

• Promote, work, and act in a manner consistent with the mission of The Flatiron Room Restaurants
• Present menus to guests and answer questions about menu items, beverages, spirit selections
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems
• Take food or beverages orders from guests
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods
• Inform guests of menu changes and daily specials and make recommendations
• Explain our Bottle Keep System to guests
• Prepare and present "Tasting Flight" to guests and relay facts about each bottle in flight
• Climb ladders to access bottles on higher shelves
• Serve food or beverages to guests and prepare or serve specialty dishes at tables as required
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine
• Check guests' IDs to ensure that they meet the minimum age for consumption of alcoholic beverages
• Bring wine selections to tables with appropriate glasses and pour the wines for guests
• Prepare checks that itemize and total meal costs and sales taxes
• Collect payments from guests
• Thank guests for their visit and invite them to return
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
• Stock service areas with supplies. Prepare tables, including setting up items such as silverware and glassware
• Fill salt, pepper, sugar, condiment, and napkin containers
• Attend all scheduled employee meetings and offer suggestions for improvement
• Assist fellow employees in meeting guests' needs and support the operation of the restaurant
• Fill in for fellow employees as needed to ensure guest service standards and efficient operations

Job Requirements

• Must be able to read and communicate in English clearly and effectively
• Willing to take the provided online courses for spirits and hospitality training
• Periodic liquor educational training courses
• Must demonstrate enthusiasm and commitment to guest satisfaction
• Must be able to walk and stand for extended periods
• Must possess manual ability to use the handheld TOAST Point-of-Sale
• Must be able to lift up to 50lbs and stand for long periods of time

Technology Requirements

• Point-of-sale terminals, POS software
• Credit card processing machines
• Personal computers, tablets, smartphones and/or handheld devices for access schedules and company-wide communications, and onboarding packets