Business Systems Analyst

IT Support Technician On-Site

State Technical College of Missouri's IT Department is looking to add a new skilled and highly motivated technician to the team. This individual will assist in actively maintaining the campus server environment in both on prem and cloud. You will report to the Director of Information Technology and help lead the charge on existing and upcoming projects supported by IT.

Minimum Qualifications

• 5 years of work experience as it directly relates to the position
• Experience working with and troubleshooting servers and virtual servers
• Experience with using various programs and server management tools, scripts and batch files
• Excellent interpersonal skills with a focus on customer service
• Ability to work collaboratively in a team environment with all levels of management and on independent projects
• Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support
• Must be able to operate test equipment, lift heavy loads up to 50 lbs, and drive a motor vehicle.

Preferred Qualifications

• Previous experience working in technology support in education or higher education strongly preferred
• Strong networking fundamentals
• Experience in scripting and PowerShell commands

Essential Job Duties

• Perform routine maintenance and repair on physical server and cloud based environment
• Help maintain documentation for all campus servers
• Configure and maintain virtual machines and provide necessary security updates to support critical systems
• Install and configure computer software, including but not limited to, operating systems and applications such as Windows server
• Provide technical support for classrooms, conference rooms, offices, labs, and any other spaces on the College campus
• Provide end user hardware/software support and training
• Coordinate/escalate technology issues with the IT Help Desk, Network Services, and other IT departments
• Documenting and managing changes with proper documentation within campus IT ticketing system
• Provide IT support at occasional evening and weekend high-profile events and meetings
• Other duties as assigned

State Technical College of Missouri is an Equal Opportunity, Equal Employment Opportunity organization and does not discriminate against any protected class in our educational programs, activities, or employment opportunity. Please see our complete Non-Discrimination Policy.