Police Communications Operator

THE POSITION Are you motivated to support public safety by serving as a Police Communications Operator with the Pennsylvania State Police (PSP)? In this role, you help connect callers, troopers, and emergency responders with the information they need. This is an outstanding opportunity to sharpen your existing skills, gain valuable new ones, and contribute to upholding the PSP core values. Join a team that works every day to support safe communities across the Commonwealth. DESCRIPTION OF WORK This position supports public safety by receiving, coordinating, and relaying information between callers, troopers, and emergency agencies. The work helps ensure timely responses, accurate communication, and dependable support for PSP operations. As a Police Communications Operator, you will perform the following duties: Call Handling: Receive calls, gather information, and determine response requirements Incident Dispatching: Relay incident details to troopers and contact supporting agencies as needed Record Management: Maintain electronic incident records and use systems such as the Commonwealth Law Enforcement Assistance Network (CLEAN) and the Pennsylvania Justice Network ( JNET) Public Assistance: Respond to public inquiries and assist station visitors seeking information or guidance Training Participation: Attend required training and assist with onboarding new communications staff Emergency Support: Assist with duties outlined in emergency response plans during catastrophic incidents Interested in learning more? Additional details regarding this position can be found in the position description . Work Schedule and Additional Information Full-time employment, 40-hour work week Work hours involve rotating shifts, which include weekends and holidays. Telework: You will not have the option to telework in this position. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. QUALIFICATIONS REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY Minimum Experience and Training Requirements Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or Two years of experience using computer systems for entering, updating, and retrieving information; or Completion of 60 college credits; or An equivalent combination of experience and training. Special Requirements You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment. You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job. You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job. Additional Requirement You must be able to perform essential job functions. Legal Requirements This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer. You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. Veterans Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS) 711 (hearing and speech disabilities or other individuals). The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. #J-18808-Ljbffr Commonwealth of Pennsylvania