Quality Manager

Overview

The Quality Manager role is responsible for leading and developing the quality team in Savage, MN. This position follows corporate quality policy with the main objective of preventing nonconforming product from reaching customers. The quality manager must accurately maintain, effectively communicate, and drive improvement of the location's quality metrics. The role also ensures the timely communication of supplier corrective action requests (SCARs) and internal quality alerts.

Job Category: Salaried /Exempt

Department: Quality Control

Reports To: General Manager

Hours: 8:00am - 5:00pm, additional hours as needed.

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Responsibilities

KEY RESULT AREAS

1. Safety and Ergonomics

2. Staffing

3. Succession Planning and Employee Development

4. Field Complaint Resolution Management

5. Internal and Supplier Quality Assurance

6. Budget Administration

7. Personal Development

8. Team Morale and Culture

KRA - RELATED TASKS AND ACCOUNTABILITIES

• Exhibit effective communication, critical thinking and problem-solving skills while leading the Quality department toward company goals and objectives

• Utilize LEAN - Six Sigma tools to investigate and communicate the problem statement and root cause for customer, internal, and supplier concerns

• Actively participate in developing and implementing quick solutions for our customers including the documentation of containment, corrective, and preventive actions

• Manage the internal audit system and ensure timely completion of audits. Submit findings and corrective action requests within the quality management system (QMS) software

• Lead and develop supplier quality engineer(s) to process SCARs, maintain the critical raw material list, and work with purchasing to review the critical supplier list, schedule supplier visits / audits, and verify corrective actions

• Lead and develop quality engineer(s) to automate quality metric dashboards, perform internal audits, and complete root cause investigations

• Ensure quality equipment is current, maintained, and calibrated where necessary

• Use statistical analysis to complete capability, verification, and validation assessments on internal and external processes and equipment

• Measure cost of quality (good vs. bad) and drive a culture of quality focused on being more preventive than reactionary

• Focus time and resources to increase first pass yield and reduce scrap

• Analyze risk and prioritize tasks to ensure the critical to quality actions are completed on schedule

• Build relationships and facilitate data communication between functional groups

• Performs other related duties as assigned by management

• Maintainig ISO 9001 certification Audtis


REQUIRED SKILLS & QUALIFICATIONS

o Knowledge of machining, assembly, production control and related manufacturing functions.

o Experience with ERP systems applied to a complex manufacturing and materials environment, firm grasp of planning and scheduling practices

o Expert understanding of the product life cycle and underlying business planning requirements.

o Proven project management and leadership skills.

o Knowledge and experience in Lean Manufacturing and Theory of Constraints as they relate to continuous improvement.

• Policies and Procedures - Proven ability to create and implement operational procedures.

• Communication Skills - The ability to write clearly, succinctly and understandably. The ability to effectively communicate, build a rapport and relate well to all kinds of people. Treats all people with respect, courtesy and consideration; respects differences in the attitudes and perspectives of others; listens, observes, and strives to gain understanding of others.

• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time.

• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Teamwork - The ability to work effectively and productively with others. Shares responsibility with team members for successes and failures; keeps team members informed regarding projects; behaves in a manner consistent with team values and mission; provides constructive feedback to team and its members; responds positively to feedback from team members; raises and/or confronts issues limiting team effectiveness.

• Time Management - Managing one's own time and the time of others.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Judgment and Decision Making - Considers the relative costs, benefits, impact or consequences of potential actions to choose the most appropriate one. Ability to make decisions in a timely manner.

• Safety - Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment. Knowledge of relevant policies and procedures to promote effective safety operations.

• Knowledge of computers and relevant software applications - Proficient in MS Word, Excel, MS Outlook Internet Explorer, and ERP systems.

• ISO 9001 Certificate


Working Conditions: This position requires accessing all areas in the plant

Physical Demands: Regularly required to stand or sit and move about the facility.

Qualifications

Education and Formal Training:

• BS Engineering Degree [Mechanical, Electrical, Chemical, or Industrial]

• 3-5 years of quality or operations leadership experience

Experience:

• Demonstrated experience working with ERP systems and supporting software [experience with SAP S/4, Cority QMS, and Salesforce preferred]

• LEAN Six-Sigma training / certification preferred

• ASQ certified quality engineer preferred

• ISO internal auditor certification required

• Weld inspection certification preferred

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

The pay for this position is dependent upon experience, between $111,090.00 and $150,255.00.