Clinical Communications Analyst

Company Description At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY: Under the general direction of the IT Director, Operations Director, IT Manager or delegate, the Clinical Communications Analyst will lead the support and documentation of clinical and operational workflows, integrations, and call schedules for clinical communications. Formulates and defines scope in conjunction with operational leaders for clinical communication workflows and integrations. Identifies and leads efforts to solve and improve complex workflows, call schedules and usability. Establishes and maintains a user experience library in support of clinical communication features and functions. Utilizes full technical knowledge of the clinical and operational environment to support system and local level processes and procedures. Provides expertise and guidance for clinical communication tool users in communication best practices. The Clinical Communications Analyst is responsible for identifying opportunities to enhance communication among care teams through integrated applications such as electronic health records (EHR). Works with IT teams to implement and optimize communication tools and technologies including secure messaging, critical care team scheduling and data integration solutions. This role also involves diagnosing and resolving platform-related and user experience issues as they arise. The Clinical Communications Analyst will communicate critical issues and risks directly with operational partners as well as technical teams and other entities to ensure the user experience is fully supported across multiple work streams. The Clinical Communications Analyst is a self-motivated professional who independently collaborates with technical teams, operational stakeholders, and end-users to gather requirements, lead discovery sessions, and support the effective use and documentation of platform features that define and enhance the user experience. The Clinical Communications Analyst will be using your highly developed clinical and analytical skills to seek out, research and evaluate a variety of situations to ensure the platform provides high quality, effective and secure messaging that promotes clinical communication, timely receipt of critical results and supports patient safety.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

* Bachelor's degree, Minimum five (5) years combined Clinical, Information Systems and/or Clinical Operations experience. * Knowledge of EMRs (Epic preferred) and clinical specialty solutions. * Ability to identify and advocate for system level initiatives in the clinical communication space. Comprehensive knowledge of clinical processes and workflows. * Experience with clinical care team schedules. * Excellent interpersonal/listening skills to interact effectively with individuals of all backgrounds, experience and educational levels. * Excellent written/oral communication skills. * Demonstrates ability to communicate effectively with staff, physicians, and other allied health professionals. * A successful individual should be a mature leader with a professional demeanor, excellent character, integrity, and commitment. * Demonstrates ability to function effectively under stress. Analytic and effective problem-solving experience. * Preferred: Licensed nurse preferred.

Additional Information

CERTIFICATIONS/LICENSURES REQUIRED: Registered Nurse License, if applicable. Health Information Management or Nursing Informatics certification. Project Management Institute (PMP, LEAN, Business Analysis, etc.). Job Type: Full Time