Client Servicing Division Lead - Asset Management

Job Summary Client Servicing Division Leads oversee teams with a regional or strategic market focus. They build and nurture a top‑tier client servicing organization, leading by example and collaborating with the Clearwater team to drive client achievements. The role requires deep asset management expertise and an understanding of the operational and accounting infrastructure that underpins the industry. Responsibilities Manage teams of managers and individual contributors, providing guidance across the full talent management lifecycle, including headcount and succession planning, hiring, career development, performance management, and compensation reviews. Build a positive culture that encourages teamwork, continuous improvement, empowerment, candid feedback, accountability, and ownership. Track and drive quantitative and qualitative metrics to measure success of projects, people, teams, and processes. Collaborate and strategize with product management, development, and sales teams to differentiate offerings. Solicit and share client feedback to improve products, operational execution, and sales growth. Partner effectively with Global Delivery and other departments to ensure seamless transition of newly onboarded clients into steady‑state client servicing operations. Proactively identify and pursue new revenue opportunities within the client base. Identify, analyze, and prioritize key risk measures around staffing, clients, and operational risk, using data and judgment to make informed, risk‑based decisions. Own and drive positive results with key business metrics, including ESS, NPS, CSAT, and gross margin. Serve as a subject‑matter authority on asset management operations, book of record, and investment accounting, providing perspective to client conversations, product feedback, and internal strategy. Required Skills Deep expertise in asset management with a strong foundation in investment accounting, book of record operations, and related industry infrastructure. Demonstrated ability to manage and develop teams across all levels, inspiring and influencing team members. Ability to lead and influence client and internal leadership discussions regarding contract language, terms and conditions, services, cost drivers, revenue, and gross margin. Prior experience owning and managing strategic client relationships and leading key projects within an asset management or investment operations context. Proven track record of owning complex client escalations and driving resolution across front, middle, and back‑office teams. Passion, perseverance, and accountability with a drive to achieve client success. Strong computer skills, including proficiency in Microsoft Office. Excellent attention to detail, documentation, verbal communication, written communication, organizational, and interpersonal skills. Exceptional problem‑solving abilities. Education and Experience Bachelor’s degree in a relevant finance or business‑related field. 10+ years of overall relevant experience, with several years leading and managing teams in an asset management or investment operations environment. Salary Range $100,000 – $140,000 (the Company believes it will pay for this position at the time of posting. Compensation will be determined based on relevant experience, other job‑related qualifications, and geographic location, and the Company reserves the right to modify this pay range at any time). Benefits Health, vision, and dental insurance; 401(k); paid time off; parental leave; medical leave; STD/LTD insurance benefits. Equal Opportunity Statement Clearwater Analytics is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. #J-18808-Ljbffr Clearwater Analytics, LLC