Front Desk Receptionist

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Opportunity for advancement

About the Role:
Jeffrey L Morrill OD PC is looking for a friendly and organized Front Desk Receptionist to be the welcoming face of our optometry practice in Franklin, MA. If you thrive in a patient-focused environment and love keeping things running smoothly, this is the perfect opportunity for you!

Responsibilities:

• Greet and check in patients in a warm, professional manner
• Answer incoming phone calls, schedule appointments, and manage the appointment calendar
• Verify patient insurance information and process billing as needed
• Maintain accurate patient records and update information in the practice management system
• Coordinate patient flow and communicate wait times effectively
• Handle patient inquiries, co-pays, and end-of-day reconciliation
• Support optometry staff with administrative tasks to ensure smooth daily operations

Requirements:

• Prior experience in a medical, dental, or optometry front desk or receptionist role preferred
• Strong communication and interpersonal skills with a patient-first attitude
• Proficiency with scheduling software and basic computer applications
• Ability to multitask and stay organized in a fast-paced clinical environment
• Experience with insurance verification and medical billing is a plus
• High school diploma or equivalent required
• Reliable, punctual, and a true team player

About Us:
Jeffrey L Morrill OD PC dba Dr. Michael J Pfeffer & Associates is a trusted optometry practice serving the Franklin, MA community with personalized, high-quality eye care. Our patients keep coming back because of the attentive, compassionate service they receive from our dedicated team. We pride ourselves on creating a supportive and welcoming workplace where every team member plays a vital role in patient satisfaction.