Information Technology Technical Support Analyst II

Information Technology Technical Support Analyst II Now Hiring: Information Technology Technical Support Analyst II Los Angeles County Department of Homeless Services & Housing Emergency Appointment | Salary: $76,804.32 - $103,495.68 Annually Monthly Salary: $6,400.36 - $8,624.64 Monthly Take on a higher-level technical support role serving the County's homelessness emergency response. This position supports moderately complex troubleshooting, end-user training, upgrade projects, standards-based device support, and customer service improvements in a centralized Windows environment. This emergency appointment is for up to 90 days initially, with the opportunity for permanent County employment based on performance. What You’ll Gain: Opportunity to support complex technical operations tied to high-priority homelessness response work Broader responsibility for troubleshooting, training, configuration standards, and project support Exposure to audio/AV systems, Wifi infrastructure, software distribution tools, and lead-level support activities Comprehensive County benefits, including medical, dental, pension, and paid time off What You’ll Do: Install, configure, maintain, test, and troubleshoot computer hardware, software, and peripheral equipment Resolve moderately complex hardware, software, and network issues and recommend or implement service improvements Lead smaller installation or upgrade efforts, support larger projects, and help define hardware/software standards Conduct end-user training, support software distribution tools, and coordinate delivery, licensing, and asset activities Option I: One year of experience within the last five years at the level of an Information Technology Technical Support Analyst I in a centralized IT organization Option II: Two years of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization Valid California Class C Driver License, or ability to use an alternative method of transportation Preferred Experience: Experience supporting homelessness services systems within a public agency Experience configuring live-event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance Recent experience with LAHSA or another public homelessness services agency is especially valued Apply between April 2-7, 2026 | Exam Number: HH2546A-EA Apply online from 8:00 AM PT on April 2 through 5:00 PM PT on April 7: #J-18808-Ljbffr