F&B Cashier- Copper Cafe Petoskey, Michigan

F&B Cashier

This position provides upbeat and positive friendly, excellent service to every customer, and receives cash from customers in payment for goods or services and records amounts received.

Primary Duties & Responsibilities:

• Conducts oneself in a positive and professional manner.
• Greet all guests and Team Members in a friendly, open manner.
• Smile and make eye contact, greet, welcome and invite our guests back.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Take orders from guests and serve them at the counter.
• Prepare deli foods following all food safety and sanitation guidelines that require short preparation time, according to the guest requirements.
• Prepare and serve soft drinks and ice cream dishes, such as ice cream sundaes, malted milks, sodas, and fruitades, using memorized formulas and methods or following directions.
• Operates a cash register, rings in proper amounts and gives guests correct change.
• Account for all cash, charge and complimentary sales according to established policies and procedures, maintaining the integrity of all financial controls and responsibility.
• Utilize Restaurant yielding system.
• May utilize Micros system.
• Help resolve guest issues if requested.
• Maintain a neat, clean, organized, safe and comfortable work environment for Team Members and guests.
• Always keep work areas, countertops, and deli tables clean, sanitized, and free of debris.
• Clean fountain equipment and polish metalwork on fountain.
• Maintain professional grooming and appearance according to the established grooming and appearance policies.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Always maintain the highest level of confidentiality.
• May work at other properties as needed.
• Perform all other duties as assigned within the scope of the position.

System Access: Agilysys InfoGenesis, Synkros, MICROS POS System and Konami

Upholds Odawa Casino Mission statement in all aspects of position:

Mission: We create excitement and memories.

Values: We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our Team Members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A contribution and connection to the community.

Minimum Qualifications:

• Must have basic computer skills and knowledge of POS systems.
• Must have basic math skills, with ability to count money and make change correctly.
• Must read, write and speak English fluently.
• Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
• Must have good guest service skills
• Must be able to handle busy periods during peak service times.
• Must be able to meet physical requirements such as lifting and carrying up to fifty (50) pounds, ability to stand and walk for long periods of time with infrequent and brief rest periods, and be able to bend, kneel and reach.
• Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Must be able to obtain a gaming license in accordance with the regulations established by the LTTB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.

Preference: Applies to Native Americans in accordance with applicable tribal law.