Regional Manager - Corporate Office

Benton Communities is a Columbia, Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid-Atlantic region. With a portfolio of over 5,000 multi-family, and senior apartment homes, our Benton Communities team is adept at managing both conventional and affordable communities. At Benton Communities, we continually strive to create a vibrant environment for our residents, our team members, and our communities at‑large. Responsibilities Provides leadership and maintains an effective position of authority. Assures that the environment of the properties reflects the philosophy of the company and models Mission and Foundations. Promotes a professional image in all aspects of work performance, including personal habits, demeanor, and attire. Meets company standards on conduct, attendance, and related expectations. Properly selects, trains, and supervises Community Managers. Reviews and evaluates all aspects of the property’s operations and makes changes with the Community Manager. Ensures successful operation and optimum profitability. Provides a high level of customer service. Implements a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints. Stays abreast of outstanding issues at the property. Knows community characteristics and regulatory requirements of each property. Participates in resident meetings. Partners with Training, Accounting, Marketing, Human Resources, and support departments to meet company and property goals and objectives. Demonstrates good communication skills and helps ensure positive communication with the community, agencies, owners, staff, and residents. Works with housing agencies on operational issues and relationships. Fosters open communication with all owners, agencies, and partners and maintains documentation of discussions and agreements. Prepares reports for syndicators and partners. Assigns responsibilities to Community Managers and other staff members as appropriate. Evaluates Community Manager performance at least once per year and challenges employees to achieve higher levels of performance by establishing written goals. Recognizes employees when performance has met or exceeded expectations. Manages poor-performing employees with clear expectations. Ensures that all decisions made by Community Manager and the property staff are in the best interest of the property and the client. Approves or disallows transactions recorded on payroll change notices, including raises, promotions, and performance appraisals. Is on-call 24 hours a day, responding to employee concerns, operational issues, resident problems, and emergencies as necessary. Attends and participates in staff meetings, trainings, meetings, and conferences. Reviews insurance incident reports and follows up as appropriate. Adheres to OSHA-related regulations, observes all required health and safety requirements, and conducts OSHA trainings. Travels among properties and to other destinations to meet objectives and conducts quarterly quality assurance inspections. Conducts regular job reviews of grounds and building(s) and inspects office files, accounts receivable, and vacancies. Understands, reviews, and adheres to applicable operating housing programs and regulations and the management company’s standard operating procedures. Participates in reading and understanding management agreements and other related documents pertaining to new or proposed projects. Enables and maintains financial solvency by monitoring all property and maintenance expenses and budgets, ensuring expense allocations are correct, implementing a system to achieve 0% rent delinquency, and maximizing revenue. Establishes meaningful marketing plans, monitors execution of plans, reviews monthly operating statements for accuracy, budgets to actual variances and cash flow control, and effects cost-saving opportunities where possible, thoroughly understanding balance sheets. Monitors utility and telephone expenses and usage for appropriateness. Reviews, approves, supervises, and monitors adherence of all property and insurance contracts. Reviews accounts receivable before the end of the month and accounts payable before closings. Develops capital improvement and funding plan. With the Community Manager, prepares the Property Annual Operating Budget, understands debt service coverage and programs, and ensures collections and court actions are performed. Within budget, continuously oversees inventory of supplies and equipment to control expenditures, maintains and reconciles purchase orders and expenditures. Monitors escrow accounts and initiates and responds to all pertinent correspondence. Maintains a secured confidential file for each Community Manager including emergency contact information, performance appraisals, reminders, schedules, applications, etc. Performs other duties as necessary. Qualifications Great communication, budgetary and financial management skills are required. Excellent coaching, training, and supervisory skills are necessary. Must be experienced in various affordable housing programs, including Tax Credit and Section 8. Related college courses are preferred. At least 3-5 years of related property management experience. Benefits Offered Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver if health insurance coverage is not needed. In addition, 10 paid holidays and Veterans Day for our employees that are Veterans; birthday PTO after one year of employment; personal day after six months of employment; and four wellness days each year. Position is eligible for a bonus potential, monthly cell phone reimbursement, and auto allowance. Regional Managers will get a monthly $600 auto allowance and $75 cell phone reimbursement. #J-18808-Ljbffr Benton Communities