Clinic Supervisor

Role: Office Supervisor

Company: Atlas Oncology Partners

Location: On-site; 8am-5pm Virginia Beach / Norfolk

Position Type: Full-Time

Compensation: $; Bonus eligible

About Us

Atlas is built for oncologists by oncologists. We provide practices with the staff contracts and tools they need to deliver whole-person care to their cancer patients. Our value-based approach to care delivery aligns incentives offering patients better outcomes payors guaranteed reduction in medical expense and provider partners greater financial independence.

Role Description

At Atlas Oncology Partners we believe an exceptional patient experience begins the moment a patient walks through our doors. We are seeking a dedicated and organized Office Supervisor to serve as the operational backbone of our clinic keeping daily workflows running smoothly supporting our care team and ensuring every patient interaction reflects the compassionate high-quality care we are committed to providing.

This role is the connective tissue between our front-of-house operations Oncology partner our clinical team and the person in it sets the tone for how our office functions day to day. Coordination of our stakeholders and team is critical to success.

As part of a small nimble team this role requires someone who is equally comfortable jumping in wherever needed owning processes from start to finish and supporting the people around them. The Office Supervisor reports to the Operations Director and serves as the on-site lead for day-to-day office operations with direct management responsibility for non-provider care team members.

Responsibilities include but not limited to the following:

Responsibilities

Serve as the direct manager for non-provider care team members.

Serve as the on-site lead and subject matter expert on office workflows and processes and champion best practices with patients and team members.

Manage daily and same-day scheduling including booking confirming and rescheduling appointments infusion visits and follow-ups; publish monthly shift schedules for administrative staff under the direction of the Operations Director.

Ensure operational readiness through regular team check-ins facilitating daily office huddles monitoring task queues and reviewing staffing and adherence to standard work.

Perform inventory management: order and receive office and non-clinical supplies track expirations minimize waste and complete regular counts within the supply budget.

Handle all front-of-house duties: check-in/check-out insurance verification copay collection paperwork and records requests phones and follow-up scheduling.

Support the financial health of the practice through copay collection accurate demographic and insurance capture and routing updates to the billing team.

Monitor patient feedback and respond to service-recovery issues escalating to the Operations Director needed.

Support new team members through training onboarding logistics mentoring and team recognition.

Maintain the appearance organization and readiness of patient- and employee-facing spaces including opening and closing duties daily upkeep restocking and organization.

Coordinate facilities security IT and vendor requests as encountered.

Qualifications

At least 3-5 years of experience in a supervisory role in high-touch customer service or patient-facing healthcare.

Medical Assistant certification or licensure highly desired.

Proficient in customer service administrative work and motivating team members and peers especially through times of change.

Skilled in nuanced compassionate patient communication with an emphasis on consistent high-quality patient-centered experiences essential in oncology care.

Proven ability to foster strong collaborative team dynamics and a supportive engaged team culture.

Experience working on collaborative diverse feedback-driven multi-disciplinary teams.

Strong written and verbal communication skills.

Comfortable with scheduling software multi-line phones and Microsoft Office; experience with EMR systems and medical billing/insurance preferred.

Reporting: You will report to the Operations Director

Some of the benefits of our comprehensive benefits package includes:

Health Dental Vision insurance

Competitive pay

Paid vacation holidays and sick leave

You will collaborate with like-minded health care professionals who like you understand the importance and value of Atlas high-quality value-based care model.

Atlas is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally-protected characteristics.

Atlas is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email for assistance. Reasonable accommodation will be determined on a case-by-case basis.

Required Experience:

Manager