Guest Service Representative 3pm-11pm

Homewood Suites By Hilton Indianapolis Carmel

Job Description

Homewood Suites Indianapolis Carmel of Schahet Hotels is currently looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team!

Job Summary

Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

About Us

As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!

Benefits

Insurance
Medical
Dental
Vision
VPS
Employee Discount
Employee Assistance Program
401K w/ Match
Life Insurance

Responsibilities

Greet guests and perform check-in/out procedures in a friendly, professional, and courteous manner
Follow all cash and credit card procedures required by Schahet and brand standard
Answer questions and give directions
Answers phones and make reservations
Update housekeeping room status
Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met

Qualifications

One year of hospitality experience required
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Organization skills
Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Vacancy posted 5 days ago

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