Senior Specialist

Job Description: Join our tax operations processing team as aSr. Specialist, Operations Services, where you will become a Subject Matter Expert and strategic partner for our premium clients. You will work in a fast paced environment using your great organizational skills, time management and attention to detail to ensure that tax payments are timely and accurate. Manage delinquent portfolio items while building and maintaining strong client relationships with senior leaders to support account satisfaction, retention, and successful resolution of outstanding issues. Deliver high-quality client service in a fast-paced production environment while ensuring compliance with client requirements and service level agreements (SLAs). Perform daily inventory reviews and research complex property loan and tax cases by analyzing data across internal and client systems to support issue resolution and inventory management. Proactively evaluated business processes and implemented process improvement initiatives to enhance efficiency, streamline workflows, and support operational effectiveness. Build and maintained strong cross-functional and external partnerships to align priorities, support strategic initiatives, and execute business objectives in alignment with organizational goals. Demonstrates the ability to analyze complex data, technical research, and operational trends, translating them into clear, results-focused insights that support effective communication and influence decision-making across all levels of leadership. Provided leadership and guidance to cross-functional teams in a matrixed environment while fostering collaboration, knowledge sharing, and a culture of continuous learning and development. Serve as a change agent by adapting to evolving business needs, implementing agile solutions, and maintaining effectiveness in high-pressure situations to support operational success. Job Qualifications: High school diploma, GED, or equivalent required; Bachelor’s degree in Business Administration or Operations Management preferred. Minimum 5 years of progressive, highly relevant experience in client operations, property tax case research, or mortgage data systems required. Served as the primary escalation point for complex client matters, partnering with senior and executive client leaders to resolve issues, strengthen relationships, and support successful portfolio management. Advanced problem-solving and critical thinking skills with an established capability to lead indirect, cross-functional resources across a matrixed organization required. Leveraged industry knowledge and market insights to develop strategic approaches, shape workflow direction, and drive process improvement initiatives that enhanced operational effectiveness and business outcomes. Mastery of advanced research tools, specialized public/private databases, and subscription-based information services required. Superior communication and presentation skills with a strong ability to articulate highly complex technical situations and data models to diverse executive audiences required. Proven ability to maintain absolute composure, deliver innovative alternatives, and inspire team performance in high-pressure operational environments required. Annual Pay Range: 48,500 - 65,520 USD Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights, depending on role classification, include: Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. Extras: Recognition Rewards, referral bonuses, exclusive discounts and more! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Looking for a Remote role? Please navigate to "location" and filter on desired country under the "locations". ex: United States, Canada, United Kingdom, India Are you ready for a career with Cotality? We have some exciting news to share with you, CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships. Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at View email address on click.appcast.io or View phone number on click.appcast.io. 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