Universal Banker

Job DescriptionJob DescriptionDescription: Universal Banker is a key frontline role responsible for providing comprehensive banking services to both consumer and commercial customers. This position combines teller transactions with relationship-based sales and service, delivering seamless customer experience across all service channels.The Universal Banker engages customers in meaningful financial conversations, identifies needs, and recommends appropriate bank products and solutions to support financial success. This role also ensures accurate transaction processing while maintaining compliance with bank policies and regulatory requirements.Requirements: Key ResponsibilitiesCustomer Service & Relationship ManagementDeliver exceptional service to both consumer and commercial clients in person and via phone.Build and deepen customer relationships by understanding financial needs and goals.Conduct needs-based conversations and provide tailored banking solutions.Resolve customer issues promptly and escalate complex concerns as appropriate. Transactional & Operational SupportProcess deposits, withdrawals, payments, and other teller transactions accurately.Balance cash drawer and maintain accurate transaction records.Support both routine and complex transactions for consumer and business clients. Teamwork & Branch SupportCollaborate with team members to achieve financial center goals.Support branch operations including opening/closing duties and dual control procedures (e.g., night drop).Contribute to a positive, customer-focused team environment. QualificationsEducation & ExperienceHigh school diploma or equivalent requiredPrior banking, retail, or customer service experience preferredExperience working with both consumer and small business clients is a plus Knowledge, Skills & AbilitiesKnowledge of consumer and commercial banking products and servicesCash handling and transactional accuracy experienceStrong sales,communication, and problem-solving skillsAbility to multi-task in a fast-paced environmentProficient in banking systems and digital toolsHigh level of integrity and attention to detail Success MeasuresAchievement of individual and branch sales goalsCustomer satisfaction and retentionAccuracy of transactions and operational complianceGrowth in consumer and commercial relationshipsActive participation in team and branch performance initiatives