Senior Account Manager, Inland Marine

Senior Account Manager, Inland Marine Job Purpose: This position will provide support and assistance to the overall underwriting function through customer service, processing of various underwriting transactions, data research, and analysis. The role partners with assigned underwriters to help develop and service a profitable portfolio of new and renewal business while adhering to underwriting standards and guidelines. Communication with the designated broker representative to take necessary actions to meet service objectives around new business, renewals, and endorsement activity. Duties and Responsibilities Work in conjunction with assigned underwriters to deliver on financial metrics that lead to growth, profitability, and efficiency according to the business unit’s financial plan. Assume a team environment and take actions to ensure timeliness of customer service and execute company, regulatory, and compliance guidelines. Administer the renewal process for the underwriting team, meeting timeliness for tort and regulatory requirements. Analyze and negotiate complex endorsement requests while adhering to established service standards. Assist with triage of submissions to determine risk selection acceptability, including processing declinations or identifying and/or obtaining essential information required for quoting purposes. Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction. Assist underwriters in carrying out essential duties to enhance overall performance through effective use of systems and guidelines. Communicate and collaborate with Marine Operations to simplify work processes and ensure portfolio quality. Develop and maintain positive relationships with underwriters, customers, and business partners to provide high‑quality service. Set up rating, issue binders, and send out quotes on behalf of underwriters. Interact with brokers to assist with follow‑up for underlying information, subjectivities, and account inquiries. Review and analyze inspection reports, following up with brokers on observations affecting coverage. Review, analyze, and process premium audits, including dispute resolutions. Attend broker visits when appropriate. Other duties as assigned. Qualifications Bachelor’s degree or equivalent commercial insurance experience. AAIS familiarity preferred but not required. Ability to function effectively in a time‑sensitive and high‑volume environment. Flexible and adaptable to changing direction, adjusting priorities, and/or working on multiple tasks simultaneously. Detail‑oriented with initiative and the ability to work independently in a fast‑paced, production‑oriented environment. Strong oral, written, organizational, analytical, and prioritization skills. Ability to maintain positive working relationships with the agent/broker workforce. Professional demeanor and excellent customer service skills. Proficient in Word, Excel, and Outlook. Ability to travel on a minimal basis. Compensation and Benefits Base salary ranges: Chicago – $80,000 to $93,000. New York City or Los Angeles – $87,000 to $101,000. Pay ranges may vary by location based on labor costs. Eligible for base salary plus generous benefits package, including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. Legal Notice Applicants must be legally authorized to work in the United States. We do not sponsor visas. Disability accommodations are available. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice. #J-18808-Ljbffr