Field Support Engineer

Our client, is seeking a Field Support Engineer to join their team. As a Field Support Engineer, you will be part of the IT support organization supporting an executive-level user community. The ideal candidate will have strong customer communication, hands‑on troubleshooting skills, and the ability to work independently in a fast‑paced, high‑profile environment—aligning successfully with the organization’s service expectations.

Job Title: Field Support Engineer

Location: Irving, TX

Pay Range: $30/hour - $32/hour

What's the Job?

• Configure, install, and test hardware components, including hardware deployment replacements, to support end-user needs.
• Manage hardware and software service‑related issues for end-users to prevent escalation, using the ServiceNow ticketing system.
• Perform cross‑divisional troubleshooting by updating and maintaining tickets with accurate status and documentation.
• Reimage PCs, back up and restore user data, and validate device functionality after updates or deployments.
• Install and confirm correct software versions on devices, ensuring functionality and resolving end‑user machine issues using Wells utilities.

What's Needed?

• 3–5 years of experience providing software/hardware support in a professional setting, including server and Cisco technology knowledge.
• Proficiency troubleshooting and supporting MS Office applications, including MS Teams, Outlook, and Windows OS.
• Experience assisting with administration of Virtual/Desktop/Laptop management and infrastructure applications, including VDI, patch management, encryption technologies, anti‑virus, and incident/request management.
• Prior experience working in ServiceNow (or a similar ticketing system) and using it to manage end‑user support workflows.
• Knowledge of two‑factor authentication, strong customer service skills, and the ability to work independently while maintaining accuracy in work orders and tickets.

What's in it for me?

• Opportunity to support a high‑touch, executive‑level user community where your service quality directly matters.
• Hands‑on work across hardware deployment, reimaging, backups/restores, and software validation.
• Clear, structured support workflow using ServiceNow ticketing and detailed documentation practices.
• Experience strengthening your troubleshooting and cross‑team coordination skills in a professional banking setting.
• Onsite role with consistent hours (M–F 8am–5pm local time) and flexibility to stay after 5pm if needed.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in‑demand talent.