Telecommunications Operations Lead

Job Title: Telecommunications Operations Lead

Job Description

A large healthcare provider is seeking an experienced and hands-on Telecommunications Operations Lead to join their Unified Communications telecommunications group. The successful candidate will manage a large end-user environment of approximately 10,000 mobile devices and a UC enterprise network across multiple locations. This role requires flexibility to support various hospitals including North Central Bronx Hospital, Bellevue Hospital, Harlem, Kings Hospital, among others.

Responsibilities

• Manage a team of 15 or more technicians and support all UC service requests using the Service-Now ticketing system.
• Participate in evaluating products and using communications equipment such as UC, MDM, and cabling equipment.
• Handle procurement, coordinate telecom and network repairs, and problem resolution with vendors.
• Perform project and non-project related tasks to support team goals and objectives.
• Manage mobile phone recycling and inventory programs, including maintaining telecommunication devices inventory.
• Prepare a list of supplies to be ordered and maintain emergency telecommunication documentation.
• Perform monthly invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts.
• Manage Service-Now ticket queues for PBX, mobile, and UC devices, and conduct monthly audits for cost-effective plans.
• Document, research, and troubleshoot reported issues and requests.
• Foster a business-oriented culture driven by continual service improvement techniques.
• Assist with the Enterprise Service Desk call volume and resolve end user help requests and incidents.
• Supervise and monitor staff, planning and assigning work, and reviewing subordinate work.
• Direct the preparation of departmental budgets and coordinate department activities for timely project completion.
• Prepare cost estimates for projects, reflecting equipment, man, and machine hours required.
• Establish, review, and control documentation standards, including forms development and control.
• Collect and analyze data and reports concerning departmental operations, personnel utilization, space, and equipment.
• Monitor daily quality of tickets and perform other duties or special projects as assigned.

Essential Skills

• 5 to 8 years of experience in telecommunications/UC supporting Telecom or IT-related roles.
• Proven experience in Telecom Management in an enterprise environment.
• Hands-on experience with Telecommunication Expense Management (TEM) and Wireless Expense Management (WEM).
• Solid understanding of carrier billing systems, telecommunications invoicing, technical communication, and circuit provisioning.
• Broad knowledge of PBX systems like NEC and Cisco VOIP.
• Experience managing vendors and providing excellent customer service.
• Proficiency in using support systems like ServiceNow and managing service-level agreements.

Additional Skills & Qualifications

• Baccalaureate Degree in Business Administration, Finance, Accounting, or related fields.
• Five years of progressively responsible experience in administration, office management, methods analysis, and systems analysis.
• Experience in data processing and management information systems.

Why Work Here?

Join one of the largest public healthcare systems in NYC, offering stability and growth opportunities. Work with diverse technologies in a large environment while contributing to meaningful healthcare services.

Work Environment

The role involves working in a hospital setting, providing support to hospital employees and addressing UC needs. The environment is business casual to professional, working alongside other IT teams such as network and desktop support.

This is a Contract to Hire position based out of New York, NY.

The pay range for this position is $55.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New York,NY.

This position is anticipated to close on Aug 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.