(USA) Dispatcher

Job Description

Job Description

Role & Responsibilities:

• Problem resolution with appointments, delivery. Monitoring of clearance progress and dispatch modification based on freight availability for outbound.
• Close relationship with key carriers and responsibility for timely security information input into TMS system.
• Cost maintenance for Dispatches in TMS. Team player capable of supporting other team members with their workload if needed.
• Check import freight uplift status by running and working large data set in excel.
• Reach out to receivers for appointments.
• Follow up with Air Import Team on clearance and prepare documentation packets.
• Confirm freight availability at warehouse.
• Reach out to truckers to procure reliable transportation.
• Prepare finalized shipping BOL / Dispatch.
• Monitor shipment (driver on time arrival) and delivery (POD).
• Update milestones (appointment request, appointment confirmed, actual appointment date, estimated delivery date) in timely manner.
• Open trouble tickets for issues with appointment scheduling.
• Maintain cost and resolve accrual issues.
• Work closely with account manager to provide timely and accurate information.
• Other duties as assigned my management.

Qualifications:

• High school diploma.
• Minimum of 2 years of industry experience (dispatch, import, analytics, etc.).
• Advanced MS Excel skills (work with large data set – filtering, information extraction, knowledge of pivot tables a plus).
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
• Ability to multitask in a fast-paced environment.
• Strong communication skills both verbal and written.
• Team-player – must be willing to collaborate and assist the team whenever possible.
• Must have a can-do attitude with the ability to think outside the box when needed. 
• Must be able to work Sundays through Thursdays from 7:00am to 3:30 pm

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, Holidays, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.