Road Supervisor

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Road Supervisor , you will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as a driver operator when needed, leading by example, and ensuring excellent customer service for our riders. You may also serve as a protection driver, operating a vehicle as needed to support service coverage, lead by example, and ensure excellent customer service for our riders. This is a full-time, in-person, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person based out of our Mountain View location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise. What You'll Do: Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency. Develop and implement training programs for new hires and ongoing training for existing drivers. Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction. Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Go to the scene of accidents and incidents to manage processes and protocols Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities Learn the fundamentals of Via operations and related safety procedures Perform the routine operation of vehicles, including pre- and post-shift inspections Who You Are: Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role. High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred. At least 25 years old Hold a valid California Class B Commercial Driver’s License (CDL) with Passenger Endorsement, current medical certification, and no restrictions preventing the operation of the company’s Grech, Freightliner, or Van Hool Motorcoaches, including air-brake equipped vehicles. Must maintain a driving record that meets company and insurance requirements.. An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically. Proficient in using a tablet and standard office software (e.g., Google Suite). Possess good knowledge of the city and community of Mountain View. Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety Able to deal effectively and courteously with all customers and the public Ability to work flexible hours, including evenings and weekends, as required. Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary range: $39-42 / hour Hours/Shifts: Split shifts: 6:00am - 11:00am and 3:00pm - 6:00pm We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits. Ready to join the ride? Via is an equal opportunity employer. #J-18808-Ljbffr Via