RESTAURANT ASSISTANT MANAGER

Step Up. Lead the Shift. Grow Into More.This is not just a support role. This is a leadership bench role built for someone ready to step up and run the shop.As an Assistant Manager, you are the right hand to the General Manager. You help drive daily operations, lead the team on the floor, and make sure every shift runs clean, fast, and consistent.You set the tone. You coach the team. You hold standards. You make sure customers get great food and a great experience every time.We are looking for someone who:Leads from the front, not the officeTakes ownership of the shift like it's their own businessCan coach, correct, and motivate a team in real timeThrives in a fast-paced, high-volume environmentThis role is built for growth. Strong performers move up.If you want to lead, learn the business, and build toward a General Manager role, this is the path.Run great shifts. Build strong teams. Earn your next step.Job Title: Assistant ManagerDepartment/Function: OperationsLocation: Field, in ShopReports to: General ManagerJob Level 1Job Band: ManagerFull-Time/NonexemptTravel Requirements: RarelyGeneral DescriptionLeads and behaves according to Company Values. Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift. Assistant Managers must exercise a great deal of judgment and discretion regarding supervising employees and resolving customer issues. Any decisions must be consistent with Company operating policies and procedures. Essential areas of focus include, but are not limited to:FocusPeopleTrain, coach and develop Company Associates and ShiftFormally evaluate Associate and Shift Leader performance, including completion and sign off ofConduct weekly feedback sessions with Associates, Certified Trainers and ShiftKnow, enforce, and educate Associates, Certified Trainers and Shift Leaders on all appropriate work rules, personnel policies, labor laws, and security and safety procedures.Effectively recommend and/or implement appropriate correctiveEffectively recommend the hiring and retention of Associates, Certified Trainers and ShiftExecute a plan to decrease turnover and improve Associate's jobEffectively schedule Associates, Certified Trainers and ShiftUpdate communication board with critical shopHold monthly Associate, Certified Trainer and Shift LeaderCustomersEffectively handle customerMaintain critical standards for raw and finished product quality, service speed and quality, cleanliness andEnsure a clean and sanitary environment by assigning daily cleaning duties and weekly follow-Properly execute, enforce and manage all food safety requirements andEnforce and maintain uniformManage back-of-house to ensure standards areEnsure shop security and safety by executing proceduresSalesEffectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes.ProfitControl assigned P & L lineControl food components, labor, waste, and cash acrossCount drawers and ensure proper cash handling procedures areResponsible for weekly update of daily prepMaintain all food pars and appropriate inventory and place shop orders (from SMS, data source, etc.).Essential Physical FunctionsMust have the ability/stamina to work a minimum of 45 hours perAbility to stand/walk for 9-10 hours per day and sit for 1-2 hours perMust be able to exert well-paced and frequent mobility for periods of up to fiveMust be able to lift up to 10 pounds frequently and up to 50 poundsWill frequently reach, feel, bend, stoop, carry, finely manipulate and key inMust be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).Must be able to tolerate higher levels of noise from music, customer and employeeMust be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood andAbility to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, problem-solving, maintaining cleanliness, training employees, execution of marketing plans and providing great customer service.Experience, Education and BehaviorsMust represent The Potbelly Way.Minimum of at least 2 years management experience in either a restaurant or retail environment.High School degree; Bachelor's degree, preferred.As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service.Ability to maintain deadlines and prioritize while running an effective shift.Exceptional customer service skills.Strong business acumen.Strong interpersonal and communication skills, both written and verbal.Strong organizational skills and the ability to multi-task.Ability to build and develop strong teams and handle conflict resolution.Strong interviewing skills.Ability to write effective schedules and maintain labor goals.Knowledge of Microsoft Office.You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.