Player Services Representative
Cherokee Nation Businesses
Player Services Representative
As a Player Services Representative, you will be the face of guest interaction on the casino floor. You'll handle cash transactions, troubleshoot minor machine issues, and promote current events and amenities. Your role includes maintaining a clean and organized gaming area, staying informed about promotions, and ensuring compliance with gaming regulations. This position requires a proactive, guest-focused attitude and the ability to thrive in a fast-paced, high-energy environment.
Responsibilities
- Process e-game jackpots and complete IRS forms (W2G/1042-S) accurately
- Assist guests in locating specific machines and denominations
- Perform minor machine repairs (e.g., clearing jams, resolving tilts)
- Promote a fun, friendly, and welcoming atmosphere for guests
- Maintain cleanliness and organization of gaming areas
- Respond promptly to machine service lights and guest needs
- Stay informed on current promotions, events, and property amenities
- Monitor for underage gaming and report concerns to supervisors
- Uphold Big 6 standards: Clean, Safe, Comfortable, Quick, Friendly, Fun
Qualifications
- High School Diploma or GED required
- Minimum 6 months of related experience or equivalent combination of education and experience
- Strong customer service and cash handling skills
- Proficient in basic computer operations
- Detail-oriented with ability to complete federal and state forms accurately
- Ability to stand and walk for extended periods (7+ hours/day)
- Comfortable working in smoke-filled and noisy environments
- Capable of lifting up to 25 lbs and performing moderate physical tasks
- Must obtain and maintain licensing from the appropriate gaming authority
About Us
For more than two decades, Cherokee Casino has been Oklahoma's premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.
Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.
Here's what awaits you:
- Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
- Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
- Work-Life Balance: Enjoy flexible spending accounts, maternity/ paternity leave, and voluntary benefits for added peace of mind.
- And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .
About the Team
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
- Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
- Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
- Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
- Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Job Info
- Job Identification 31841
- Job Category Gaming
- Degree Level High School Graduate
- Job Schedule Full time
- Locations Roland Casino (OK) (On-site)
- Regular or Temporary Regular
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Player Services Representative in Roland, OK vacancy
- ...Customer Service Representative Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management... ...a positive attitude and promotes the company and is a team player. Must have basic computer skills. Must be well organized and...SuggestedAll shiftsFlexible hoursShift work
Gas Express LLC
Fort Smith, AR1 day ago $55k - $65k
...Join to apply for the Enrollment Advisor/Customer Service Representative (Remote) role at Globe Life American Income Division: Nelson Organization... ...we are looking for in you: Communication skills Team player mentality Strong customer service skills Basic...SuggestedWeekly payFull timeWork at officeImmediate startRemote workGlobe Life American Income Division: Nelson Organization
Fort Smith, AR4 days ago$17 per hour
...Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 4600 Towson Ave #275, Fort Smith, AR...SuggestedWork experience placementWork at officeLocal areaFlexible hoursWeekend workFoundever
Fort Smith, AR1 day ago- ...North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by... ...Referral bonus program Job Summary The Customer Service Representative will interact with customers by proactively addressing...SuggestedHourly payWork at officeLocal areaMonday to FridayNight shift
Meritum Energy Holdings
Gans, OK1 day ago - ...In Restaurant Team Member position is a savory plethora of food service responsibilities rolled into one. You'll work fountain & frozen... ...It never gets dull here! Motivated individuals who are team players and committed to keeping our drive-in restaurants clean and...SuggestedFlexible hoursNight shiftWeekend work
Sonic
Roland, OK1 day ago $69k
...Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths... ...and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...Remote workWork from homeFlexible hoursHMG Careers
Roland, OK1 day ago$750 per week
...consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for...Part timeCasual workRemote workFlexible hoursAFG
Fort Smith, AR3 days ago- ...Qualifications… Friendly and smiling faces that enjoy providing courteous service to our restaurant guests! A willingness to cross-train on all the stations – it never gets boring here! A team player keen on cleanliness and safety. Sure, classic cars and vintage...Flexible hoursNight shiftWeekend workDay shift
Sonic
Muldrow, OK1 day ago - ...event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the... ...and unforgettable experiences, becoming a master of guest service and table-side magic.Help guests unwind in luxurious hotel accommodations...Temporary workWork experience placementCasual workWork at officeLocal areaFlexible hours
Cherokee Nation Businesses
Roland, OK3 days ago $15 - $19 per hour
...Financial Services Representative World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an...Hourly payWork at officeLocal areaShift work$17 per hour
...Banking Customer Service Representative Fort Smith, Arkansas, US Join our dynamic team at Foundever in Fort Smith, AR where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 4...Work at officeWeekend work$25 per hour
[Patient Service / Remote] - Anywhere in U.S. / Up to $25-hr / Health-Dental-Vision-Life-Disability / HSA-FSA / Retirement Savings... ...Personal-Holidays-Sickness - As a Healthcare Customer Service Representative, you will: Provide exceptional customer service to patients...Immediate startRemote workUniversity Physicians
Van Buren, AR23 hours ago- ...Member Services Representative Hot Job Van Buren, AR 72956 Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active...Shift work
Planet Fitness
Van Buren, AR1 day ago $14 - $14.5 per hour
...store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads... ...or unexpected situations Team player, working effectively with peers and supervisors... ...from time to time. Contact your TJX representative for more information. In addition to...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftTJX
Fort Smith, AR1 day ago$23.47 - $38.62 per hour
...vehicle. The position primarily involves working on weekends and holidays, with the potential for up to seven days of parcel delivery service. It is an excellent opportunity for those who enjoy working outdoors and providing reliable delivery service. Position Details...Hourly payWeekend workPostal Jobs Resource
Roland, OKmore than 2 months ago$23.47 - $38.62 per hour
...Opportunities to grow within USPS Key Responsibilities Mail Delivery : Deliver and collect mail on assigned routes Customer Service : Assist customers with postal needs and inquiries Administrative Tasks : Maintain accurate delivery records and documentation...Hourly payPostal Jobs Resource
Muldrow, OKmore than 2 months ago$23.47 - $38.62 per hour
...Deliver mail and packages to homes and businesses on assigned routes Customer Assistance : Help customers with postal inquiries and service requests Sorting Mail : Organize and prepare mail by size, shape, and route for accurate delivery Administrative Duties :...Hourly payPostal Jobs Resource
Moffett, OKmore than 2 months ago- ...Job Description Job Description JULY 2026 Personal Lines Customer Service Representative. Duties: interviewing, quoting and placing and servicing insurance coverage for Homeowners, Automobiles, RVs, Mobile homes, rental dwellings, boats, etc. [Not BUSINESS insurance...Work at officeLocal area
Nelson Insurance Agency, Inc.
Fort Smith, ARa month ago $23.47 - $38.62 per hour
...Role Overview USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. Position...Hourly payPostal Jobs Resource
Muldrow, OKmore than 2 months ago$15 - $20 per hour
...Part-time Customer Service Representative Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent...Hourly payPart timeFor contractorsScot Shaw - State Farm Agent
Fort Smith, AR1 day ago- ...with a passion and have tons of fun in the process. As a Sales Representative, you’ll be responsible for dealing with customers, answering... ...ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. The Customer...Full time
- ...We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies... ...both verbally and in writing Ability to demonstrate team player approach, capable of thriving in a continually changing...Work at officeLocal areaDay shift
Bank OZK
Van Buren, AR3 days ago - ...Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim...For contractorsLocal areaFlexible hours
Heath Roberts
Fort Smith, AR1 day ago - ...State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Full time front office team member, no license required. Responsibilities Professional business appearance....Full timeFor contractors
Heath Roberts
Fort Smith, AR3 days ago - ...and rotation of produce; Assist with inventory procedures, ordering, replenishment, and damaged/recalled products; Provide customer service and hospitality to shoppers per Harps standards; Follow safety, quality, and food-handling procedures to ensure product integrity...
Harp's Food Stores
Roland, OK4 days ago - ...production including maintaining food safety standards, food preparation and production requirements, cool standards and maintaining service counters. Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively obtain...Flexible hoursShift workAfternoon shift
Harp's Food Stores
Roland, OK1 day ago - ...production including maintaining food safety standards, food preparation and production requirements, cool standards and maintaining service counters. Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively obtain...Flexible hoursShift workAfternoon shift
f4lcareers
Roland, OK3 days ago $45k - $65k
...ROLE DESCRIPTION: We are growing and looking to add a dynamic player to our winning team! As an account manager for Dustin Booth... ...of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an...For contractorsWork at officeState Farm
Fort Smith, AR2 days ago$45k - $65k
...We're Hiring! This busy insurance and financial services office has a passion to make a difference in the lives of others and better... ...Role Description We are growing and looking to add a dynamic player to our winning team! As an account manager for Dustin Booth...Work at officeDustin Booth - State Farm Agent
Fort Smith, AR1 day ago- ...Route Service Representative (4-Day Workweek) Location: Fort Smith, AR, US, 72916 Requisition Number: 235748 Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established...Hourly payFull timeLocal areaShift workWeekend workDay shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Player Services Representative. Be the first to apply!
Related searches
- customer operations associate
- benefits customer care representative
- benefit customer service representative
- client service consultant
- customer service representative night shift
- customer service representative insurance
- seasonal customer experience representative
- senior client service specialist
- customer service personal assistant
- customer service representative data entry