Help Desk Analyst

Description

This position provides project management and operational support, technical support, troubleshooting, and maintenance for CCTV and video surveillance systems across customer environments. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field.

We seek self-motivated and reliable candidates who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

RESPONSIBILITIES:

Work closely with Project Managers and Field Technicians to support customer-facing projects.

Capture and track project data, including technician check-in/check-out times, time on site, and work completion documentation.

Follow project documentation to ensure accurate execution of support requirements.

Provide technical service and troubleshooting support to field technicians via phone, chat, and emaiL.

Develop, implement, and improve processes to meet evolving project needs.

Remotely configure and program network cabling and networking equipment, including hubs, switches, wireless devices, CCTV systems, and UPS equipment.

Oversee the installation, configuration, maintenance, and troubleshooting of network-connected hardware, software, and peripheral devices.

Create and execute programs and scripts as needed to support operations and project requirements.

Remotely configure and verify network settings, port configurations, and device connectivity.

Assist teams with additional technical support needs as they arise.

Adhere to all project-specific safety requirements and company safety standards.

Skills

Troubleshooting, Help desk support, Customer service, Service desk, Support, Phone support, Ticketing system, Technical support

Top Skills Details

Troubleshooting,Help desk support,Customer service,Service desk

Additional Skills & Qualifications

REQUIREMENTS:

Excellent written and verbal communication skills.

Exceptional problem-solving skills.

Strong attention to detail, organizational, and follow-up skills.

Efficiently read and decipher manufacturer instructions.

Experience with Network switch programming.

IP camera programming experience.

Perform any other duties not specifically stated herein, but which your supervisor may assign.

Operational knowledge of Virtual Desktop Infrastructure (VDI)

Operational knowledge of switch configuration and programming.

Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.

Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Experience Level

Intermediate Leve

This is a Contract to Hire position based out of Lowell, AR.

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lowell,AR.

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.