PATIENT CARE ASSOCIATE - FRONT DESK

divh2Patient Care Associate - Front Desk/h2pCallen-Lorde Community Health Center - Brooklyn - Brooklyn, NY 11201/ppSalary Range $25.00 - $25.00 Hourly Position Type Full Time Job Shift Any Education Level High School Travel Percentage Up to 25% Category Admin - Clerical/ph3Overview/h3pCallen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right./ph3Description/h3pCallen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New Yorks lesbian, gay, bisexual, and transgender communities in all their diversity regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues./ppOur Patient Care Associates play a vital role in ensuring a seamless patient experience. PCAs are the heart of our patient experience. They manage a high volume of calls, provide accurate information, and assist patients with their healthcare needs./ph3Key Responsibilities/h3pAs a PCA, your responsibilities will include:/pulliGreet patients and visitors with a courteous, patient, and professional demeanor./liliManage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients./liliMaintain efficient patient flow and coordinate with medical staff to minimize wait times./liliAssist with patient registration, including collecting and verifying billing and payment information./liliProvide administrative support to clinical staff, including managing medical records and assisting with patient follow-up./liliHandle patient inquiries and direct them to appropriate resources or staff members./liliEnsure the front desk and waiting areas are clean, organized, and welcoming./li/ulpWork Schedule: This is a full-time, onsite role with evening hours./ppBenefits: Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan./ph3Qualifications/h3pEducation, Experience/pulliHigh school diploma or equivalent required/liliExperience in a medical service environment, specifically with front desk activities preferred/liliKnowledge of Federal NY State patient privacy regulations/laws a plus/li/ulpDesired Characteristics, Skills/pulliExcellent attention to detail/liliStrong customer service skills/liliAbility to remain calm, focused, and helpful under stress/liliAbility to multi-task/liliCommitment to the mission of Callen-Lorde/li/ul/div