Account Development Representative

Our Salesteam is seeking an Account Development Representative who will support, maintain, and develop customer accounts. This role will serve as both an Account Manager and Account Assistant for a book of multiple spot focused accounts and will manage the day-to-day responsibilities required to support this book. The ideal candidate for this position will enjoy building and maintaining strong relationships with multiple customers! The Ally Logistics team is committed to hustling each day, because#HUSTLEmeans something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it's like to work at Ally Logistics.

KEY ATTRIBUTES FOR SUCCESS

HUMBLE: Confidence is key, but so is humility. Our#HUSTLE values say it all. HUNGRY: A healthy sense of competition is a necessity here. We're seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth. SMART: We're looking for individuals who are resourceful and organized problem-solvers, diving head first into problems rather than straying away from them.

PRIMARY JOB DUTIES

Develop and implement strategies with Account Teams and Sales Leadership to maximize and strengthen relationships with all customers with the goal being individual account growth Assist in Developing customer SOP’s Assist in escalated situations with customers and aid in providing solutions Communicate potential issues and concerns with the operations team Effectively communicate team needs to leadership Professional communication both internally and externally Understand the urgency and risk of each individual account Set expectations internally for all personnel involved with accounts Willingness to coach and take ownership of all assigned accounts Assist in after-hours coverage where needed Cross-functional collaboration Have knowledge of all modes of transportation Understands upsell opportunities and has the skill set to acquire new buisness Stay up-to-date on the latest market trends within the industry

DAY TO DAY RESPONSIBILITIES

Professional, timely and efficient communication with operations (i.e. Proactive update requests, collecting paperwork, monitor tracking updates) Professional, timely and efficient communication with customers (i.e. Providing updates to delays upon request, proactive updates, quoting) Bid on ALL spot market opportunities that fit Ally's capabilities Utilize leadership for all questions and concerns regarding an account Ensure loads are being built and scheduled in a timely manner Close loads out in a timely manner Respond to billing needs (POD, lumper, etc) Create Customer SOPs for ALL accounts Set up customer calls and check-ins Determine the best equipment type (i.e. Could this be partial?)

COMPENSATION

This position will earn a$50Kbase salary + additionalcommissions + access to monthly bonuses.

BENEFITS & PERKS

Health / Dental / Vision Insurance Plans 401K Plan with Employer Match Life Insurance Plan (100% employer paid) PTO Plan (3 weeks PTO for new employees, grows with tenure) 6 paid holidays Paid Parental Leaving Bond Free professional coaching through Boon Health Baby-feeding support and on-site Lounge through Pumpspotting Comprehensive training program Commitment to defend employees who have signed predatory non-competes (Learn more here) Ongoing, in-house professional development In-office gym complete with strength and cardio equipment as well as Peloton bikes On-site espresso machine and snack machine On-site golf simulator

QUALIFICATIONS

A successful candidate must possess the following traits/skills: Experience in maintaining and developing accounts Minimum 2 years of industry experience Alignment with Ally's #HUSTLE values Strong written and verbal communication skills Must be comfortable in a fast-paced and high-energy environment Willingness to coach and be coached Strong detail orientationConflict management and resolution skills Organized Positive attitude GRIT Ability to multitask

ADDITIONAL INFO

This is NOT a remote position. A cover letter is highly recommended, even if it's brief. Tell us why you are a fit! Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standardnon-solicit and confidentiality agreement.

ACCOLADES & INDUSTRY AFFILIATIONS

One of the Inc. 5000 fastest-growing companies four years running One of West Michigan's Best and Brightest Employers Member of Women in Transportation

EQUAL OPPORTUNITY STATEMENT

Ally Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, marital status, disability, or any other protected status under applicable law. #J-18808-Ljbffr Integratedcooling