Enterprise Inside Sales Representative

Job Description

Job Description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. 

 

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email View email address on ziprecruiter.com.

 

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

As an Enterprise Inside Sales Representative (ISR) on our Enterprise Sales team, you'll partner directly with Named Account Managers (GNAMs) to run point on our highest-priority ("Conviction") accounts — staying Knowledgeable, Helpful, and Present (KHP) with every account in your name. This is a data-driven, AI-forward role: you'll use Claude daily to research accounts, keep your CRM hygiene audit-ready, and craft outreach that actually lands. This is a full-time role based in Lehi, Utah, supporting sales activity across the US, APAC, and EMEA.

What is a day in the life of Inside Sales?

• Own KHP on every account in your name. KHP (Knowledgeable, Helpful, Present) is the core discipline of this role — not a monthly box to check, but how you run your book every day. Make sure all communication is meaningful and impactful.

• Execute deal strategy and close business.  Work closely with your named account manager to divide and conquer to maximize booking output.  

• Use Claude as your daily working tool, not a side project. Pattern's sales org already runs account research, KHP hygiene audits, and reporting through Claude — you're expected to use it the same way: to research prospect accounts and buyer intelligence, draft and personalize outreach at scale, and self-check your own CRM hygiene before it's ever flagged in a report.

• Qualify prospect accounts in partnership with GNAMs, and be the first to identify and engage primary points of contact — being first matters, since KHP and opportunity credit follow whoever actually did the work of building the relationship.

• Research ecommerce categories and identify high-growth brands/products to trade on US marketplace platforms.

• Research relevant stakeholders and identify value propositions specific to each account.

• Network via LinkedIn and offline to build relationships and organize meetings.

• Set appointments with enterprise accounts and keep Salesforce reflective of what actually happened on the account (contacts, notes, next steps) — the data has to be trustworthy, because it drives your own comp and the team's reporting.

• Craft value-driven messages specific to each account's current pain points and needs.

• Work closely with GNAMs on account plans and targets, and flag account ownership changes promptly so credit and reporting stay accurate.

• Inbound and outbound outreach with compelling messages through phone and email.

Required Qualifications

• Bachelor's degree in Business or related field.

• Track record of hitting quota.

• Experience in phone sales and qualifying leads.

• Excellent written and communication skills.

• Creative thinker and problem solver.

• Highly organized and disciplined — this role is graded monthly on a data-driven KHP scorecard that's tied to compensation, so meticulous CRM hygiene isn't optional.

• Genuine comfort using AI tools (specifically Claude) as part of your daily workflow — for research, prospecting, and keeping your own account data audit-ready. We're looking for people who want to be on the cutting edge here, not people who tolerate AI as an add-on.

• Proficiency with Microsoft Office software including Word, Excel, and PowerPoint.

Preferred Qualifications

• Experience with Salesforce CRM.

• Prior experience using Claude or another AI copilot inside a sales workflow (account research, outreach drafting, pipeline hygiene).

• Previous exposure to Marketplaces, specifically (but not limited to) Amazon.

• International experience.

• Experience with LinkedIn Sales Navigator and Outreach.

• Proficiency in additional languages is a bonus.

What does the team look like?

• You will work alongside the US sales team and report to the Director of Sales. This team is data-driven and results-oriented — your KHP score, account hygiene, and pipeline contribution are visible, monthly, and tied to how the team measures and pays you. You'll collaborate regularly with your teammates and work across departments with senior-level colleagues to implement actionable solutions.

What does high performance look like?

• Deliver your bookings number in partnership with your named account manager and the ecosystem.

• You follow through with all assignments in a timely manner.

• Your KHP score is consistently at or above target — stakeholders current, notes current, strategy fields filled in, every month, without needing to be chased.

• You use Claude and Pattern's AI tooling to work smarter — automating the research and hygiene grind so you spend more real time with buyers, not less.

Sounds great! What’s the company culture? We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• An initial phone interview with Pattern’s talent acquisition team.
• A video interview with a sales leader.
• A video interview with a sales leader.
• An onsite interview with a panel of sales leaders.
• Reference checks.
• Executive review.

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples
• Be ready to talk about how you can add value and be the best addition to the team
• Focus on mentioning how you would make a difference at Pattern
• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

 

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

 

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health, Vision, and Dental Insurance

- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred. 

 

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.