Information Technology Support Technician

Role : IT Support Technician

Location : Gary, IN 46402 (Onsite M-F 8-5)

Duration : 6 Mo. C2H

Pay Rate: 23-25/hr.

Conversion Salary: 50-60K (varies based on level)

Start Date: ASAP

Interview Process: 1 virtual, 1 onsite

Internal Notes: Need a self-starter personality - this is the sole IT person in Gary, so we need a candidate who is comfortable working independently and taking initiative

Overview:

Insight Global's manufacturing client is an independent steel coil toll processor with locations in Texas and Indiana. They are seeking a dependable, hands-on IT Support Technician to provide day-to-day IT support in their Gary manufacturing facility. The person will be one of the primary onsite POCs for all IT matters, including infrastructure, networking, and cybersecurity administration.

Must Haves:

• 2+ years of hands-on IT support experience
• Strong ability to work independently with minimal supervision
• Windows 10-11: troubleshooting PC hardware, software, drivers, user profiles
• MS 365 Applications: Outlook, Teams, OneDrive, SharePoint, and basic account access issues
• Working knowledge of TCP/IP, DHCP, DNS, and Wi-Fi
• Experience performing installations, configurations, and replacements for hardware
• Time management skills and great communication

Pluses:

• Previous experience in a manufacturing environment.

Day to Day:

• Troubleshoot and resolve everyday Windows PC, laptop, software, printer, scanner, and peripheral issues.
• Set up, replace, and maintain employee workstations, monitors, and other end-user equipment.
• Assist employees with Microsoft 365 applications, Outlook, Teams, OneDrive, and common login or access issues.
• Identify and troubleshoot basic connectivity problems, including wired connections and Wi-Fi; escalate infrastructure issues as needed.
• Provide hands-on support for plant-floor workstations, label printers, and other user-facing technology.
• Respond to and document support requests, follow issues through to resolution, and communicate progress to employees.
• Maintain basic equipment inventory and support hardware replacement, setup, and onsite vendor visits.
• Coordinate with the IT Manager on issues requiring elevated access, specialized expertise, or changes to core systems.
• Provide remote end-user IT support to other company locations as needed, based on workload and direction from the IT Manager.