Case Assistant

Case Assistant

The Jewish Board's Youth and Family Division supports domestic violence survivors and their family members. Using a non-judgmental, trauma-informed approach, staff guide the residents to create and meet personalized recovery goals, to stabilize their families, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual's journey.

The Case Assistant is the introductory level of direct care staff working within the Jewish Board's supported housing programs to help residents live in the community as independently as possible.

Key Essential Functions

• Supports the clinical and case associate staff in their work with residential clients, and provides services to those clients within the scope of program regulations and agency mission.
• Sets up vacant apartments for new families admitted to the program
• Completes apartment inspections to ensure that all safety and sanitary conditions are maintained.
• Completes intake phone screenings (with training and supervision)
• Provides Orientation/Intake for new residents.
• Develops, and may run activity sessions
• Accompanies clients on trips and outings and supervises activities
• May be called upon to work one on one with a client who is displaying significant stress
• Ensures that the residents understand the rules and regulations of the facility in which they are housed.
• Monitors and ensures that security is maintained within the facility.
• Conducts hourly rounds of the facility and document all activity in the Communication logbook.
• Participates in regular staff meetings and trainings.
• May be asked to travel to off-site meetings and trainings.
• Completes regular and timely documentation of all client interactions, including informational notes; files incident reports as appropriate.
• Shares their experience and observation of the clients under their care with the treatment team and immediately brings to the attention of the supervisor any unusual issues.
• Other duties as assigned.

Core Competencies for the Position

• Excellent client engagement skills
• Strong verbal and written communication skills
• Attention to detail
• Ability to work independently as well as with a team
• Ability to travel to visit clients in apartments or to escort clients.
• Valid driver's license and willingness to drive agency van preferred.

Educational / Training Required

• HS degree/HSE Required
• One year of experience in a community mental health or human services setting preferred

Additional Qualifications Needed

• Willingness to work with a traumatized population, many with ex periences of homelessness and substance use.
• Compassion and respect for vulnerable individuals.
• Patience and understanding for the sometimes slow process of stabilization and recovery.

Computer Skills Required

• Familiarity with working in Windows environment
• Ability and willingness to learn new systems and application software

If you join us, you'll have these great benefits:

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.