Field Service Technician (Cincinnati/Columbus, OH)

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you. Bartelt Packaging, A ProMach Company provides best-in-class solutions for pouching and cartoning systems for the food and confectionery, beverage, home and personal care, pharmaceutical, chemical, and tobacco markets. Walk down any aisle in a grocery store to see the wide variety of packages produced on our equipment. Bartelt Packaging is looking for a Field Service Technician to join its team. The Field Service Technician travels extensively to repair, maintain and start-up specified Bartelt Packaging equipment. The Field Service Technician provides a communication link between the customer and the company to provide excellent customer service. Responsibilities Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem‑solving skills. Ensure all established inspection, testing, quality and operating specifications are met. Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting). May provide on-site customizing of machine programs by revising programs to meet the customer needs. Occasionally maintain a 24‑hour on‑call status and provide customer technical telephone support. Will provide factory floor support when not providing customer field service support/travel. Provide customer training regarding the operation & service of our machinery. Assist customers with aftermarket parts needs will in the field. What’s in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment. Desired Qualifications Technical, Associate degree or equivalent combination of education and experience. Minimum of 3 years experience in machinery repair. Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and, from time to time, internationally. Good communication & interpersonal skills and a strong customer service focus. Proficiency in Windows & MS software (Word, Excel, Outlook). Excellent customer service skills; ability to train customer personnel on equipment. Prefer experience in flexible packaging material machinery. PLC programming experience preferred. Familiarity with PLC/PC systems helpful. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Bartelt Packaging