Veterinary Client Service Representative - Relief

Veterinary Client Service Representative – Relief Thrive North Scottsdale – Scottsdale, AZ About the Hospital Thrive Pet Healthcare – North Scottsdale is a 24‑hour Emergency, Critical Care, and Specialty hospital offering a collaborative, multi‑disciplinary approach to veterinary medicine. Our services include: Emergency & Critical Care Surgery Neurology Internal Medicine Cardiology Sports Medicine & Rehabilitation What You’ll Do Greeting clients and pets with warmth, professionalism, and empathy Assisting new clients with registration and communicating expected wait times Answering phone calls and responding to non‑medical client inquiries Scheduling appointments, diagnostics, and follow‑ups Coordinating with referring hospitals to obtain patient records Creating appointment reminders and rescheduling missed visits Maintaining accurate client and patient records in hospital systems Keeping front desk, reception, waiting, and exam areas clean and organized Reviewing invoices and ensuring accurate payment processing and cash handling Supporting teammates and contributing to a positive, collaborative culture What We’re Looking For Customer service experience required 1+ year of veterinary experience strongly preferred Strong communication and interpersonal skills Ability to multitask in a fast‑paced hospital setting Comfort with basic accounting, payments, and cash handling Team‑oriented, dependable, and professional You’ll Thrive Here If You Are Friendly, upbeat, and people‑focused Calm and professional during stressful or emotional situations Compassionate toward pets and their families Motivated to continue growing within veterinary medicine You’ll Grow with Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through ThriveU continuing education courses, live virtual workshops, and a program designed to teach you the fundamentals of running a pet hospital. Benefits – Our Care in Action We offer a comprehensive benefits package designed to support your emotional, physical, professional, and financial well‑being, including: 401(k) with employer match Medical, dental, vision, life, and disability insurance Mental health support through Lyra Health Paid parental leave Purr‑ental leave for new pet adoptions Backup childcare and elder care support Free CE courses Pet care discounts and perks Student loan support tools Some benefits are available to full‑time team members (30+ hours/week) and may be subject to eligibility requirements. #J-18808-Ljbffr Accreditation Council for Graduate Medical Education