Registered Nurse Call Center

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment providerwe're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

We are seeking a dedicated Registered Nurse Call Center to join our team. In this position, you are responsible for providing telephonic support regarding respiratory equipment/supplies within their clinical expertise and education to field staff, referral sources, patients and caregivers. Also responsible for performing all tasks and communication related to CPAP compliance.

Pay range between $26 - $35 depending on experience and license

External candidates are eligible for a $2000 gross sign on bonus to be paid after 60 days and another $2000 after 180 days of continuous employment.

Monday - Friday; 8am - 5pm with a 4-6 week On-Call rotation

Essential Job Duties and Responsibilities

• Available for on-call assignments as needed, flexibility to cover 24/7 call center operation; at this time the rotation is every 4 to 6 weeks
• On-call responsibilities are for phone consultations during non-business hours (e.g., AHCC locations)
• Counsels and re-educates non-compliant patients based on physicians' instructions
• Gathers information from patients, care-givers, field personnel, etc. regarding equipment problems and troubleshoots problems based on information provided
• Initiates patient enrollment into CPAP Compliance Program
• Learns and understands basic insurance guidelines
• Maintains continuing education as necessary for performance of job responsibilities and as required for state licensure or certification
• Maintains up-to-date licensure certification or other requirements per state law in the state(s) of practice
• Makes determination of need for a physical visit when all other measures have been taken and are unsuccessful; contacts the location via e-mail or dispatches the PST or other personnel for physical visit
• Monitors patient's progress according to patient specific insurance guidelines and/or Rotech time-frame
• Performs diligence in securing all company information, including but not limited to company and patient information
• Provides Clinical support to locations/field personnel with clinical related problems or needs, to answer troubleshooting questions
• Provides patient education as applicable; education may include respiratory equipment use, maintenance and safety, physician's prescription for equipment use, importance of compliance with physician's prescription, benefits of therapy, potential consequences of noncompliance and potential adverse reactions/side effects from therapy
• Reviews appropriate manufacture system for compliance tracking
• Performs other duties as assigned

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen ( when applicable for the position )
• Compliance with healthcare facility credentialing process ( when applicable for the position )
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required
• Credentials as a Registered Nurse (RN)
• Licensed in primary state of home office as required by state law and provide a copy of license to the location

Preferred Education and/or Experience

• Completion of an accredited program/degree in respiratory care/therapy or related science is preferred; nursing or other paramedical training may be acceptable depending upon state licensure laws
• Maintain CEUs as required by state law, and if not required by state law, then maintain a minimum of 4 CEUs per year
• May be required to obtain license in neighboring states as required by service area of location
• Experience with home respiratory care, preferred
• One year of related work experience, preferred

Skills and Competencies

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Make appropriate recommendations for changes to patient care as dictated by patient assessment
• Multi-task along with attention to detail
• Review patient charts and discern compliance with Rotech's policies and procedures
• Self-motivation, organized, time-management and deductive problem solving skills
• Troubleshoot clinical issues and resolve equipment issues over the phone
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet
• Understands use of all applicable home respiratory equipment and supplies

Physical Demands

• Lift and carry office equipment at times
• Requires walking and standing 5%, sitting 95%, talking and listening majority of the shift
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations