Technician, Field Service

Location: Hartland, WI, US, 53029 Job Summary/Overview The Field Service Technician will assist with field installations, system upgrades, warranty fieldwork and preventative maintenance contract/visits. Some projects will require working with a third-party crew. Essential Duties And Responsibilities Travels to customer locations to install, start‑up, maintain, modify and troubleshoot. Up to 75% travel. Conducts all on‑site installation, repair, maintenance, and tasks per job order. Troubleshoots errors or technical problems and determines proper resolutions and recommendations. Determines replacement part requirements. Prepares detailed trip reports that identify issues, actions taken to resolve them, and recommend next steps. Assists in the preparation and execution of factory acceptance tests and completion of punch lists to achieve shipping approvals as needed. Aids in the assembly, breakdown and crating of systems. Assists field sales in account support. Builds and maintains lasting relationships with existing accounts. Knowledge, Skills, Competencies, And Abilities Demonstrates product knowledge obtained through experience and hands‑on training. Ability to think abstractly to deal with ambiguous/undefined problems. Ability to build relationships with a diverse workforce with a highly developed sense of understanding. Ability to handle multiple projects at the same time. A team player with exceptional written and verbal communication skills. Strong analytical and organizational skills with attention to detail. Strong mechanical aptitude. Required Qualifications Ability to read blueprints and plant layout drawings. High School Diploma or Equivalent. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.). 5+ years of experience in field service with strong fundamentals in electrical and mechanical. 6‑month+ experience as an Assembly Technician to learn basic principles of CMCO technology and processes preferred. Must have a valid driver license and ability to travel internationally. Compensation 10% premium on Road Service hours. Benefits 11 paid holidays Vacation and paid sick time Medical, Dental, Vision insurance, effective day 1 401(k) with company match Paid parental leave Tuition assistance Disability insurance Equal Opportunity Employer Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally‑protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace. #J-18808-Ljbffr