Client Support Associate

Job SummaryAculabs is seeking a motivated and detail-oriented individual to join our team as a Client Support Associate in East Brunswick, New Jersey. In this role, you will serve as a primary point of contact for clients, ensuring exceptional service by addressing concerns promptly and effectively. You will also perform general clerical duties to support daily operations. About the CompanyAculabs is a leading provider of laboratory services to long-term care facilities across the Mid-Atlantic region. Family-owned and operated since 1972, we take pride in delivering quality service and building lasting client relationships. If you’re ready to bring your skills and dedication to our team, we’d love to hear from you! Schedule Monday to Friday 7:00 am - 3:30 pm Responsibilities:

• Greet and assist visitors as required
• Answers phone calls in a timely and professional manner
• Investigates and resolves client questions concerns
• Document client interactions within our CRM system
• Develop strong knowledge of our Dispatch System to resolve client inquiries

Requirements:

• Strong organizational skills and ability to multitask
• Proficiency in Google Workspace (Docs, Sheets, Slides, Gmail) and Microsoft Suite
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• High School Diploma or equivalent
• Experience as a telephone operator and/or customer service representative (Preferred)

Benefits:

• Health insurance
• Paid time off
• Retirement benefits

Aculabs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.