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Front Desk Clerk

$13 per hour

210_Mohegan_Pocono Downs Racing, LP

Starting at $13/hr Job Duties Anticipates guests’ needs, responds promptly and acknowledges all guests, however busy and whatever time of day. Maintains positive guest relations at all times. Resolves guest complaints, ensuring guest satisfaction. Maintains complete knowledge of: all hotel features/services and hours of operation; all room rates, special packages and promotions; daily house count and expected arrivals/departures; scheduled daily group activities. Obtains assigned bank, ensures accuracy of contracted monies, and keeps the bank secure at all times. Answers department telephone using correct greeting and telephone etiquette. Processes all guest check‑ins, verifies registration card information, obtains backup payment information, and collects cash when designated. Directs Bell Person to escort guests and transport their luggage to the room. Handles overbooked or "walked" guests. Accepts and records wake‑up call requests. Monitors, sends and distributes guest faxes. Communicates pertinent guest information to designated departments (e.g., special requests, amenity delivery). Resolves discrepancies on the room status report with Housekeeping. Matches the bucket check to the in‑house guest ledger report; reports discrepancies to supervisor/manager. Processes all check‑outs, adjustment vouchers, paid‑outs, correction vouchers and miscellaneous charges. Processes Players Club applications and issues Players Cards to interested guests. Promotes superior guest service. Performs other related duties as assigned. Ensures overall superior guest service. Minimum Qualifications High school graduate or equivalent vocational training certificate. Good communication skills, both verbal and written. Ability to compute basic arithmetic. Ability to input and access information in the property management system / computers / point of sales system. Some college or training in the hospitality industry. Previous experience as Front Desk Clerk. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing. Work Shift Any (United States of America) #J-18808-Ljbffr

Vacancy posted 2 days ago
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