Membership Manager

Membership Manager

The Membership Manager is responsible for the day-to-day oversight of membership operations and supporting the Membership Director in achieving the club's membership sales goals. This role manages the membership sales process, ensuring accurate record-keeping, and providing direction to the Membership Coordinator. The Membership Manager has significant discretion and exercises independent judgment in driving sales and maximizing the overall member experience. The Membership Manager actively engages with current and prospective members to promote the value of club membership, assists with upgrades, and ensures a high level of member satisfaction.

Reporting Structure

• Reports to the General Manager

Develops and implements membership sales by executing targeted strategies to attract members, ensuring alignment with club objectives.

Engage with prospective members to assess their needs, present tailored membership options and build a robust pipeline of qualified leads.

Lead membership upgrades by proactively reaching out to current members to promote higher-tier memberships that align with their interests and lifestyle.

Build and sustain meaningful relationships with current members by anticipating their needs, providing exceptional service and encouraging active participation in club activities.

Implement and sustain structured 30/60/90-day follow-up campaigns to drive new member engagement and referral opportunities.

Ensure accurate records of all prospects and members, leveraging the membership database and CRM system.

Represent the club at events and community initiatives to promote membership growth.

Represent the club at community events to increase visibility, attract potential members, and strengthen community relations.

Oversee the planning and executing new member orientations and club events, ensuring a welcoming, informative, and engaging experience for all attendees.

Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

Follow all company, club, and department policies, procedures, and instructions.

Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.

Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.

Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.

Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.

Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.

Required

High school diploma or equivalent.

A minimum of 1 year of sales experience with a proven track record of meeting and exceeding goals. Preferred

Bachelor's degree in business, Marketing, Public Relations, Communications, Hospitality Management, or a related field.

A minimum of 2 years of sales or membership experience in hospitality, service industry, private club, or an equivalent combination of education and experience.

Strong selling and negotiation skills; sales training is a plus.

Familiarity with golf or the private club industry.

Proficient in Microsoft Office Suite (Word, Excel), and CRM software.

Strong time management, organization, and prioritization skills, with the ability to work independently and manage multiple tasks effectively.

Exceptional customer service orientation with a focus on delivering a high-level of satisfaction.

Strong interpersonal skills, capable of fostering a collaborative team environment.

Ability to motivate a team while working independently a plus.

Must be able to stand, walk, and perform physical activities for extended periods.

Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.

Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.

Able to lift, carry, push, and pull up to 25 lbs. occasionally.

Effective communication skills, including talking and hearing, with sufficient visual acuity.

Attendance requirements for this position as outlined on the weekly schedule.

Additional hours are required to meet deadlines of the position, including weekends and/or holidays.