Member Support Representative - IAA Credit Union

Join IAA Credit Union and become part of a team with a long-standing commitment to serving members and strengthening communities.

We’re excited you’re exploring a career with IAA Credit Union as we support the financial needs of the Illinois Farm Bureau (IFB) family of companies. As an affiliate of IFB, we combine a strong legacy with a people-first approach to service. Apply today to play a meaningful role in helping our members and communities thrive.

About the role

Serves as a primary point of contact for members, delivering exceptional service and support through phone, email, and digital communication channels. Responds to member inquiries, resolves issues, processes requests, and provides information about credit union products and services in a timely, accurate, and professional manner.

How does this role make an impact?

• Provides excellent member service by responding to inquiries and requests in a professional, courteous, efficient, and member-focused manner across all communication channels.
• Researches, resolves, and follows up on member questions, concerns, and account-related issues, ensuring timely and accurate resolution while fostering member satisfaction and loyalty.
• Identifies financial needs and proactively recommends appropriate credit union products and services, contributing to member satisfaction, relationship growth, and achievement of individual, department, and organizational goals.
• Processes a variety of member transactions accurately and efficiently, including account transfers, loan payments, credit card payments, and other account servicing requests.
• Serves as primary point of contact for digital banking and e-commerce services, assisting members with online and mobile banking, electronic transactions, bill pay, remote deposit services, account access, and related support needs.
• Provides backup coverage for tellers and member experience team, and support for plastic card operations, as needed.
• Assists with lending activities by accepting loan applications, providing product information and rate quotes.
• Maintains comprehensive knowledge of credit union products, services, systems, policies, procedures, and regulatory requirements to ensure accurate member assistance and effective problem resolution.
• Assists in fraud prevention and mitigation efforts by identifying suspicious activity, adhering to established procedures, escalating potential fraud concerns, and helping protect member accounts and credit union assets.

Do you have what we're looking for?

• Exceptional customer service skills with a passion for building relationships and helping members achieve their financial goals.
• Ability to identify member needs and recommend appropriate financial products and services.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask effectively, including researching and resolving member questions while assisting them in real time.
• Technical aptitude with the ability to learn and navigate multiple systems and data processing platforms.
• Strong attention to detail and the ability to handle sensitive financial information with accuracy and professionalism.
• Typically requires a high school diploma or GED and at least 1 year of teller and/or new accounts experience.
• Ability to work Saturdays as scheduled.

Base Pay Range:

$34,800-$47,850

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Founded in 1951, IAA Credit Union (IAACU) was created to serve the financial needs of the Illinois Farm Bureau (IFB) family of companies, and that purpose continues to guide us today. We are dedicated to building financial relationships that enrich our members’ lives through personalized service and trusted support.

Through our affiliation with IFB, our employees are part of a strong, respected organization with deep roots across Illinois. While headquartered in Bloomington, Illinois, IAACU serves individuals and families across the country. At IAACU, our culture is centered on community, connection, and making a difference in how we serve our members, their families, and the broader organizations we support.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer. Please click here to learn more about the many benefits we offer our employees.

IAACU is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at IAACU today!

IAACU does not generally sponsor individuals for employment-based visas for this position.