Operations Manager

Job Description

Job Description

Description:

Gosincro, also known as Sincro, is a part of the Easyship Group portfolio of companies, and our shipping platform connects sellers and marketplaces to buyers around the world shipping over 30 million parcels from 30+ origin countries to almost 200 destination countries in 2023. We are a diverse group, consisting of more than 20 nationalities based across our London, Chicago, Los Angeles, Toronto, Singapore, and Hong Kong offices. Sincro is a part of a global network of facilities specializing in ecommerce, eFulfillment, exporting and the logistics market.

Job Summary:

This position has overall responsibility for productivity, quality and safety in accordance with company needs and based on customer requirements. It is responsible for the performance of multiple activities including but not limited to: meeting daily customer shipping expectations, delivering against customer contract metrics, responsible for supervising a team made up of typically exempt associates and hourly employees; includes providing training, monitoring work quality, coaching employees on performance. Supervises and coordinates activities of workers by determining work procedures, preparing work schedules, and expediting workflow by properly utilizing employees and their hours.

Supervises staff, oversees projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.

Key Responsibilities:

• Enforce health and safety regulations in the warehouse and conduct regular safety audits and training sessions to maintain a safe working environment.
• Conduct regular performance evaluations and provide constructive feedback to enhance individual and team performance, guiding development and administering corrective actions as needed.
• Responsible for root cause analysis of quality defects within the operation and procedures to identify operational, inventory, and quality gaps.
• Identify operational gaps and make recommendations to the operations team as well as the Senior Operations Manager to improve processes and close gaps.
• Maintain and contribute to a positive work environment that fosters growth and development.
• Lead improvement projects to optimize productivity and quality.
• Manages timely and structured communication and requests with external partners, including customers and third-party vendors, via tickets, email, and Slack.
• Manages all transportation and transportation teams including the successful scheduling of pickups and deliveries and transportation and dock personnel.
• Analyzes and interprets "Dwellings" reports to resolve package issues, conducts thorough checks of all work centers to identify unresolved packages, and ensures all post-induct packages have a physical and virtual location until processed, liquidated, or resolved.
• Assesses the backlog of work in all areas of the warehouse and redistributes labor resources to maximize throughput and meet service level agreements.
• Conduct audits and random spot checks of dwelling packages to ensure that there is a resolution.
• Ensures all leads and supervisors complete Quality Control Audits per facility requirements and follows up to correct any audit failures.
• Ensures that all supplies are located, inventoried and that orders are completed accurately and timely
• All other leadership responsibilities and functions necessary to ensure the success of the hub

Requirements:

Qualifications:

• 3–5 years of Operations Management experience within a high-volume supply chain/distribution facility.
• Working knowledge of digital logistics tools (WMS, TMS, and IMS).
• Strong background in labor management, safety compliance, inventory control, and operational auditing.
• Exceptional communication skills with the ability to manage cross-functional workflows and external vendor relationships.
• Analytical, results-oriented mindset with sound judgment in fast-paced or ambiguous situations.

Preferred Experience:

• Bachelor’s degree in a business or logistics-related discipline.
• Experience operating in an e-commerce retail or high-volume parcel environment.
• Applied background in Lean Manufacturing, Continuous Improvement, or Six Sigma techniques.
• Hands-on familiarity with automated material handling and conveyor systems.
• Knowledge of Dangerous Goods (DG) handling and shipping regulations.

Physical Demands and Work Environment:

Physical Demands:

While performing the duties of this job, the employee is regularly required to communicate with team members and observe operational workflows. The position requires frequent standing, walking, sitting, and reaching with hands and arms across office and warehouse settings. Employees must be able to use hands and fingers to handle, feel, or operate tools, controls, and technology systems. The role occasionally requires balancing, stooping, kneeling, crouching, or climbing stairs. The employee must occasionally lift, move, or position items weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Work Environment:  

Duties are performed across both an administrative office environment and an active fulfillment warehouse facility. While in the warehouse area, the employee may be exposed to moderate noise levels consistent with light industrial equipment, material handling machinery, and active shipping operations.

Position Details & Benefits

• Job Type: Full-Time
• Schedule: 7AM – 3:30PM, Mon - Fri
• Benefits Package: 401(k) with company match, Medical, Dental, and Vision Insurance, plus Paid Time Off (PTO).
• Salary: $85K - $92K (DOE)

Gosincro is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws (including the Illinois Human Rights Act).